Job Description – Sr. Business Analyst (Pre + Post Sales)
Location:
Noida
Experience:
10 to 15 Years
Role Summary & Key Objectives
We are looking for a
Senior Business Analyst (Pre + Post Sales)
with 10–15 years of experience in the
web and mobile application domain
. The role bridges client requirements, solution design, and delivery execution, ensuring alignment between business needs and technology solutions. The ideal candidate will act as a trusted advisor to clients during the pre-sales phase, as well as a strategic partner during project delivery, driving successful outcomes, client satisfaction, and business growth.
Core Responsibilities
Pre-Sales Support
Collaborate with sales and solution teams to understand client requirements.
Prepare proposals, solution documents, business cases, and effort estimations.
Conduct product demonstrations, presentations, and client workshops.
Support RFPs/RFIs with detailed functional and technical inputs.
Requirement Gathering & Analysis
Engage with stakeholders to elicit, analyze, and document requirements.
Define user stories, acceptance criteria, and success metrics.
Prepare BRDs, FRDs, wireframes, and workflow diagrams.
Ensure requirement sign-off and alignment with client expectations.
Project Delivery Support (Post-Sales)
Act as the liaison between client and technical teams during development.
Track scope, manage change requests, and ensure proper documentation.
Validate deliverables against agreed requirements and quality standards.
Conduct UAT sessions and obtain formal client acceptance.
Client Relationship Management
Build trusted partnerships with clients and act as a single point of contact.
Anticipate client needs and provide consultative guidance.
Ensure high client satisfaction through regular feedback and updates.
Process & Documentation Excellence
Maintain and standardize requirement documents, templates, and BA processes.
Ensure compliance with industry best practices and organizational standards.
Mentor junior analysts and support continuous improvement.
Cross-Functional Collaboration
Work closely with product managers, UI/UX teams, architects, and QA.
Ensure seamless handover from pre-sales to delivery teams.
Collaborate with marketing teams to build case studies and solution decks.
Must-Have Skills
Technical & Domain Skills
Strong understanding of
web and mobile application development lifecycle
.
Experience in creating BRDs, FRDs, wireframes, user journeys, and mockups.
Hands-on with tools like
JIRA, Confluence, Figma, Balsamiq, MS Visio
.
Familiarity with
Agile/Scrum methodologies
and sprint ceremonies.
Experience in RFP/RFI response management and effort estimation.
Knowledge of APIs, integrations, and system architecture basics.
Soft Skills
Excellent communication, presentation, and stakeholder management skills.
Strong analytical thinking and structured problem-solving ability.
Ability to translate business needs into technical requirements clearly.
Negotiation and conflict management skills.
Leadership qualities to mentor junior analysts and manage client expectations.
Good-to-Have Skills
Exposure to
cloud platforms (AWS, Azure, GCP)
and SaaS products.
Knowledge of compliance frameworks (GDPR, HIPAA, PCI-DSS).
Experience in
product strategy, roadmaps, and go-to-market support
.
Prior background in consulting or IT services pre-sales roles.
Experience Requirements
10 to 15 years of professional experience, with significant exposure in
Business Analysis for IT services (web & mobile apps)
.
Minimum 3–5 years of client-facing pre-sales experience.
Proven track record of leading requirements gathering for large-scale projects.
KPIs / Success Metrics
Proposal Win Rate:
% of proposals/RFPs converted into projects.
Requirement Accuracy:
% of requirements delivered without major rework.
Client Satisfaction Score (CSAT):
Feedback ratings from clients.
Delivery Alignment:
On-time, in-scope, and quality-verified deliverables.
Cross-Team Collaboration Score:
Feedback from delivery, sales, and product teams.
Documentation Quality Index:
Standardization and clarity of BA artifacts.
