Summary
Job Description Summary
Guidewire is seeking a Senior Business Analyst – Guidewire BillingCenter to join our Professional Services team. In this role, you will partner with P&C insurance clients to translate complex billing and finance processes into scalable solutions on Guidewire BillingCenter and the broader InsuranceSuite on Guidewire Cloud. You will lead requirements, drive solution design decisions, and ensure that delivered capabilities align with both business value and out‑of‑the‑box (OOTB) product behavior.
Job Description
Key Responsibilities
Requirements & Analysis
Lead workshops, interviews, and discovery sessions with business stakeholders, billing operations, and finance teams to elicit and document business and system requirements related to premium billing, payment processing, delinquency, and disbursements.
Analyze current billing workflows (invoicing cycles, payment plans, collections, refunds, producer commissions) and identify gaps and optimization opportunities when moving to BillingCenter.
Decompose high‑level business needs into well-structured epics, user stories, and acceptance criteria for Agile delivery teams.
At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.
Functional Design & Specification
Translate billing and financial requirements into functional specifications for configuration and integration teams working on
Integration Gateway, App Events, Cloud API, REST APIs, batch processes, and event messaging
.
Recommend where to leverage BillingCenter OOTB capabilities versus where extensions or integrations are justified, ensuring solutions remain maintainable and cloud‑ready.
Provide functional input into solution options and support impact analysis across PolicyCenter, ClaimCenter, financial systems, and downstream reporting.
Agile Delivery & Leadership
Own and refine the functional backlog for BillingCenter features; support estimation, prioritization, and sprint planning in Agile/Scrum environments.
Act as functional lead for the BillingCenter track, aligning work across cross‑functional teams (developers, QA, architects, integration, and digital).
Support test planning by defining test scenarios and data for functional, integration, and UAT cycles; assist in defect triage where functional clarification is required.
Stakeholder Management & Communication
Serve as the primary functional contact for billing-related topics with client product owners, SMEs, finance, and operations stakeholders.
Prepare and deliver functional documentation, process flows, demo scripts, and stakeholder updates that clearly explain scope, decisions, and impacts.
Facilitate trade‑off discussions, manage expectations, and ensure alignment between business goals, timelines, and solution design.
Required Skills & Experience
Domain & Industry Experience : 6–10 years
of experience as a
Business Analyst
in the
P&C insurance
domain, with a strong focus on
policy/billing/finance
processes.
Guidewire & Technical Skills
Guidewire BillingCenter (highly preferred):
Core Billing Domain Expertise
: Strong domain knowledge in insurance billing processes, including
invoicing, payment allocation, credit allocation, delinquency lifecycles, disbursements, producer commissions.
Billing models :
Strong practical experience with both
agency bill and direct bill models, across account‑level and policy‑level billing,
including setup of billing accounts, commission handling and associated delinquency and write‑off processes
.
Guidewire BillingCenter OOTB
: Specific hands-on experience or familiarity with Guidewire BillingCenter configurations and its
"out-of-the-box" (OOTB) billing features
is highly preferred.
Guidewire Suite Exposure (Nice to Have)
: Strong understanding of Guidewire InsuranceSuite Integrations (PolicyCenter/ClaimCenter/BillingCenter) and exposure to the Guidewire Cloud Platform.
Experience participating in
at least one end‑to‑end BillingCenter implementation, upgrade, or cloud migration
is a strong plus.
Technical Familiarity
: Familiarity with integration technologies such as Integration Gateway, App Events, Cloud API, and REST APIs, particularly for financial data exchange.
Methods, Tools & Certifications
Certifications
:
Guidewire BillingCenter Specialist certification
is a significant plus.
Agile Proficiency
: Experience in Agile/Scrum environments, backlog grooming, and requirement traceability.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
