Career Category
Information Systems
Job Description
At Amgen, our shared mission—to serve patients—drives everything we do. As part of the Results Delivery Office (RDO), the Process Intelligence team enables data-driven transparency into business processes, supporting enterprise transformation through analytics, process mining, and performance insights.
Live – What you will do
Process Intelligence leverages data and advanced analytics to understand how processes actually operate, identify inefficiencies, and support continuous improvement.
In this role, you will
support the execution of Process Intelligence initiatives
by working with data, tools, and senior analysts to generate insights and enable value delivery across transformation programs.
Key Responsibilities
Execution Support & Analysis
Support data extraction, preparation, and validation from multiple enterprise systems
Assist in building process models and analyzing process flows using process mining tools (e.g., Celonis, Signavio)
Identify basic process inefficiencies, bottlenecks, and data inconsistencies under guidance
Reporting & Visualization
Develop and maintain dashboards and reports (e.g., Power BI, Tableau) to track process performance metrics
Support creation of standardized reporting outputs for ongoing initiatives
Ensure data accuracy and consistency in reporting artifacts
Process Documentation & Knowledge Management
Assist in documenting end-to-end processes, assumptions, and analytical outputs
Contribute to maintaining repositories of process insights, best practices, and reusable assets
Follow established standards for process documentation and governance
Collaboration & Delivery Support
Work closely with senior analysts and project teams to support ongoing initiatives
Coordinate with cross-functional stakeholders for data gathering and validation activities
Participate in project meetings and provide analytical support as required
Win – What we expect of you
Basic Qualifications
Bachelor’s OR Master’s degree with 4 to 7 years of experience in data science, business analytics, engineering, computer science, or related field
Technical Skills
Must Have Skills:
Foundational understanding of data analysis and reporting concepts
Basic proficiency in data tools (e.g., Excel, SQL, Power BI, or Tableau)
Exposure to process mapping or business process concepts
Ability to work with structured datasets and perform data validation
Good to Have Skills:
Exposure to process mining tools (e.g., Celonis, Signavio)
Basic programming knowledge (e.g., SQL, Python)
Awareness of ERP systems (e.g., SAP) and enterprise data structures
Familiarity with continuous improvement concepts (Lean, Six Sigma)
Soft Skills
Must Have Skills:
Strong attention to detail and data accuracy
Analytical thinking and structured problem-solving approach
Effective communication skills with ability to present simple insights clearly
Ability to work collaboratively in a team environment
Good to Have Skills:
Eagerness to learn and develop new technical and business skills
Adaptability in a fast-paced, evolving environment
Continuous improvement mindset
Thrive – What you can expect of us
At Amgen, we are committed to your professional growth and well-being. You will have opportunities to:
Build foundational expertise in process intelligence and analytics
Work in a global, collaborative environment
Develop skills in advanced tools and enterprise transformation initiatives
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