Functional Knowledge
Demonstrates a solid understanding of Order-to-Cash (O2C) processes and effectively applies relevant principles to assigned tasks. Capable of independently managing responsibilities such as Collections and Cash Application in alignment with client-specific processes, while ensuring adherence to turnaround time (TAT) and accuracy standards.
Collections Responsibilities:
Conducts voice-based customer interactions
Manages disputes efficiently
Performs customer account reconciliations
Customer Orientation
Understands client expectations and requirements thoroughly
Consistently strives to meet and exceed Service Level Agreements (SLAs) and deliverables
Takes ownership of issues, ensuring solution-oriented approaches and effective communication of findings and resolutions
Builds and maintains strong relationships with line managers, counterparts, and stakeholders
Accountability
Has clear understanding of role expectations and performance metrics
Takes ownership of responsibilities and consistently delivers measurable outcomes
Collaboration & Teamwork
Aligns efforts with organizational goals beyond individual responsibilities
Demonstrates a collaborative mindset and supports team objectives
Effectively resolves conflicts at own level and escalates when necessary
Adapts positively to change and does not resist change management initiatives
Analytical Thinking & Problem Solving
Identifies anomalies and irregularities in processes
Applies structured root cause analysis to understand issues
Uses contextual understanding to develop practical and effective solutions
Communication Skills
Communicates with confidence, clarity, and professionalism
Actively listens and responds with empathy to others’ inputs and concerns
Demonstrates strong verbal and written communication skills with clear articulation of ideas
The ideal candidate for this position will have an experience between 1-5 years of corporate collections experience including interaction with a large customer base
Should have worked on SAP as end user
Strong communication, problem solving and analytical skills required.
Good understanding of basic accounting principles
Must have attention to detail with an eye for accuracy.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
Bachelor degree in Finance, Accounting or Business Administration
