Functional knowledge
Understands application of the principles in the defined tasks related to order to cash process.
Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.
Collectors:
• Voice calling
• Dispute Management
• Customers account Reconciliation
• Dr and Cr clarity
• Basic accounting knowledge
• SAP knowledge preferred Customer Orientation
• Ability to understand client expectations and requirements
• Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
• Ability to maintain relationships with relevant line manager / counterparts / Stakeholders
Accountability:
Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration & Teamwork.
• Understands and works towards the common goals of the organization rather than getting confined to own silo
• Resolves conflicts at his / her level; escalates if required.
• Displays good collaborative spirit
• Does not resist change management Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.
Communication skills
• Speaks with confidence, poise, credibility, and enthusiasm when presenting information
• Gives full attention to others' ideas, questions, concerns and issues with interest and empathy.
• Demonstrates requisite verbal and written communication skills and clarity in thoughts
B.Com
