Senior Applications Support Specialist

<p><strong><span data-contrast="auto">About Us (Ensono)</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations&nbsp;optimize&nbsp;today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud&nbsp;migration&nbsp;and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft&nbsp;Datacenter&nbsp;Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether&nbsp;it’s&nbsp;public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges&nbsp;emerge&nbsp;so you&nbsp;don’t&nbsp;feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so&nbsp;you’re&nbsp;continuously innovating – doing more with less while&nbsp;remaining&nbsp;secure. And&nbsp;that’s&nbsp;just the beginning.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong>Role Summary</strong></p> <p>The L3 ARO Engineer ensures <strong>end-to-end reliability, resilience, and performance</strong> of critical applications. This role acts as the <strong>final technical escalation point</strong>, leads major incidents, performs deep diagnostics (especially for <strong>Java and .Net based systems</strong>), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Incident &amp; Problem Management</strong></p> <ul> <li>Lead <strong>major incident (MI)</strong> bridges and restore service with minimum business impact.</li> <li>Handle all <strong>L3 escalations</strong>, perform deep diagnostics across Java, JVM, middleware, OS, and infra.</li> <li>Own <strong>technical RCAs</strong>, drive long‑term and systemic remediation.</li> <li>Identify recurring failure patterns and risks.</li> </ul> <p><strong>Reliability Engineering</strong></p> <ul> <li>Apply <strong>SRE principles</strong>: SLIs/SLOs, error budgets, resilience patterns.</li> <li>Tune <strong>JVM parameters</strong>, analyze thread/heap dumps, and improve performance.</li> <li>Influence application architecture for <strong>fault tolerance, scalability, and recoverability</strong>.</li> <li>Validate <strong>DR readiness</strong>, failover behavior, and resilience testing outcomes.</li> </ul> <p><strong>Change, Release &amp; Risk</strong></p> <ul> <li>Provide <strong>technical approval</strong> and risk assessment for high-risk changes.</li> <li>Enforce <strong>operational readiness</strong> for new apps and major releases.</li> <li>Ensure changes meet <strong>audit, compliance, and regulatory expectations</strong>.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Automation, Monitoring &amp; Observability</strong></p> <ul> <li>Build advanced automation using <strong>Shell/Python/PowerShell</strong>.</li> <li>Develop frameworks for <strong>health validation</strong>, automated recovery, and compliance checks.</li> <li>Define observability standards; optimize alerts and improve <strong>MTTR</strong>.</li> </ul> <p><strong>Leadership &amp; Mentorship</strong></p> <ul> <li>Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.</li> <li>Act as a trusted technical advisor to stakeholders and leadership.</li> </ul> <p><strong>Skills &amp; Qualifications</strong></p> <p><strong>Technical (Mandatory)</strong></p> <ul> <li>Strong knowledge of <strong>application architecture, distributed systems, and middleware</strong>.</li> <li><strong>Java expertise</strong>: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.</li> <li><strong>.Net -- </strong>CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.</li> <li>Strong <strong>Unix/Linux</strong>, networking basics, and advanced scripting (<strong>Shell/Python/PowerShell/VBS</strong>).</li> <li>Advanced <strong>SQL</strong> and understanding of databases; Autosys (or equivalent scheduler).</li> <li>Handson with <strong>observability tools</strong>:<strong> Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.</strong></li> </ul> <p><strong>Reliability &amp; Operations</strong></p> <ul> <li>Major incident leadership, deep RCA, change/release readiness, DR &amp; resilience engineering.</li> <li>Experience in <strong>regulated production environments</strong>.</li> </ul> <p><strong>Soft Skills</strong></p> <ul> <li>Strong technical leadership and decision‑making.</li> <li>Clear communication during high‑pressure incidents.</li> <li>Ownership mindset and business awareness.</li> </ul> <p><strong>Experience &amp; Education</strong></p> <ul> <li><strong>7–12+ years</strong> in Application Reliability, Production Support, SRE, or platform operations.</li> <li>Bachelor’s degree in <strong>Computer Science/Engineering</strong> or equivalent.</li> <li>ITIL, cloud, or industry certifications (preferred).</li> <li>Banking/financial domain experience (preferred).</li> </ul> <p><strong>Working Conditions</strong></p> <ul> <li>On‑call and after‑hours support as required.</li> <li>Fast‑paced environment with multiple priorities.</li> <li>Hybrid working model</li> </ul> <p><span data-ccp-props="{&quot;335559685&quot;:720}">&nbsp;</span></p> <p><span data-contrast="auto">&nbsp;</span><em><span data-contrast="auto">"We are&nbsp;an equal&nbsp;opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."</span></em><span data-ccp-props="{}">&nbsp;</span></p>