Primary Responsibilities
Security Operation
Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures
Disseminate all information by the Management to team members
Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively
Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel
Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations
Control and direct all emergency personnel traffic in response to fire, bomb threat, police assistance, injury or illness
Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused
Conduct routine day-to-day checks of the following items to ensure that they are properly maintained, issued and accounted for;
Pocket books;
Security Desk Occurrence Book;
Gate Passes and Security Passes;
Keys and Key Registers;
Post allocation for hotel and External Security
Cultivate Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes
Record all activities involving the Department in the Daily Security Report
Provide security coverage for VIP guests
Update Director of Security constantly on all matters of security interest affecting the Hotel and the Department
Always be on-call, including off-duty hours, for any emergency that may arise
Team Management
Conduct performance review with the team
Identify and develop team members with potential
Constantly monitor team members’ appearance, attitude and degree of professionalism
Conduct detailed induction programs for new employees
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Other Responsibilities
Be fully conversant with hotel fire & life safety/emergency procedures
Comply with hotel and department policies and procedures at all times
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Main Complexity/Critical issues in the Job
Maintain highest standards of security within the hotel premises. Be vigilant and react fast when situations arise.
Knowledge and Experience
Secondary / High school education
Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting
Minimum 6 years of relevant experience in a similar capacity
Good reading, writing and oral proficiency in English language
No criminal record
