Lead operations, inspire vendor teams, and enable an ecosystem of vendors/partner teams and support specialists to deliver positive customer experiences.
Optimize and maintain processes, ensuring comprehensive training and resources.
Drive impact through efficiency driven by AI, automation leading to reduced effort, and positive interactions. Deliver KPIs, maintain infrastructure, and secure budgets. Collaborate with stakeholders, support vendors, and advocate for operational needs.
Collaborate with a set of cross-functional stakeholders and manage multiple strategic relationships across global vendor management teams, sourcing teams, strategy and operations, tools and automation, HR, legal and finance.
Optimize and maintain processes, ensuring comprehensive training and resources.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
5 years of experience in a customer or client-facing support role in operations management.
5 years of experience building relationships with stakeholders or clients.
5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
Preferred qualifications:
MBA or Master's degree.
Certification in Operations Six Sigma, COPC, Lean, or other relevant operations coursework.
5 years of experience analyzing data and generating business insights in order to guide business decisions.
Experience using tech and analytics tools, with knowledge on SQL.
Experience leading operational transformations with a focus on AI automation, process re-engineering (e.g., Six Sigma, Lean) and change management.
