Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Consultant, Technical Transformation or equivalent
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
Independently design, build, and deliver medium/high complexity stories. Use standard estimation methods for user stories
Own medium-complex modules; perform PoCs, grooming, present design options to TLs. Drive technical grooming; participate in solutioning and PoCs with option analysis
Engage juniors to follow best practices; perform code reviews and fixes with minimal oversight. Coordinate with onshore/client teams; ensure juniors understand requirements; build client rapport
Define release management strategy, pipeline management, repository integration with DevOps. Drive meeting agendas; support weekly status reports. Elevate industry knowledge; leverage Delivery Excellence/automation/Smartstarts
Configure and extend Agentforce/GenAI components; perform PoCs for GenAI-powered features. Mentor Analysts on technical tasks; support technical solutioning and PoCs
The team:
Step into our
Sales & Service
team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
:
Must Have Skills/Project Experience/Certifications:
3 - 6 years of hands-on experience of consulting/ industry experience
Understand functional requirements and be able to develop technical solutions in
Salesforce
2 years of Salesforce.com experience
Designs using standard patterns. Should also be able to communicate this effectively
to the team.
Should have very good technical and problem-solving skills
Analyze and identify gaps in functional/business requirements and should be able to effectively communicate this to both Business and Functional analysts
Should be able to assess the impact on technical designs caused by changes in
functional requirements
Should be able to perform independent code reviews and execute unit tests on modules developed
Good to Have Skills/Project Experience/Certifications:
Experience in Salesforce.com Development environments (VS Code)
Knowledgeable in Apex, Visual force, Lightning Components, Lightning Web Components, SFDX
Experience with integration and configuration
Salesforce.com Platform Developer certifications
Salesforce.com Domain Certifications
Education:
BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
Bengaluru/Hyderabad/Pune/Chennai
S&S2027
