Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Lead Business Transformation Architect or equivalent
As a
Lead Business Transformation Architect
at Deloitte Consulting, you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with strong leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels.
Work you’ll do:
Technical Leadership & Architecture
Client Engagement & Solution Design
Team Management & Development
Service Delivery Excellence
The team
:
Our Sales & Service team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.
Qualifications
Must Have Skills/Project Experience/Certifications
:
A Minimum 8 years of hands-on experience architecting Salesforce implementations.
Mastery of Salesforce platform development and architecture, with proficiency in Apex, LWC, Flows, Integration APIs, and web services.
Hands-on experience on Salesforce Apex Programming Design Patterns
Hands on experience on Salesforce Integration Design Patterns
Strong understanding of Salesforce security, sharing rules, and best practices.
Experience with data integration, migration, and deployment strategies.
Familiarity with multiple implementation standards and methodologies.
Experience with Health cloud and/or Life science cloud.
Project experience on Life science and Health clients (Patient experience, Commercial, Med Tech, Provider and/or Payer)
Certified Salesforce Platform Developer and at least two additional Salesforce certifications (e.g., Application Architect, System Architect, Marketing Cloud Consultant).
Experience with source control systems (e.g., Git) and Agile delivery in CI/CD environments.
Knowledge about CI/CD tools such as Copado would be a valuable addition.
Excellent cross-functional collaboration and stakeholder management skills.
Strong problem-solving, analytical, and documentation skills.
SME in at least two Salesforce areas (e.g., Health/Life Science Cloud/Veeva CRM). And working experience on Service Cloud or Experience Cloud
#CS-SalesforceLS
Education:
BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
Bengaluru/Hyderabad/Pune/Chennai
#S&S2027
