Salesforce Business Analyst ( Sales Cloud)1
Partner with key business and technical stakeholders to enhance current solutions and develop new ones.
Drive and project manage initiatives end-to-end from inception to delivery
Create detailed requirement specifications for enhancements to existing or development of new functionality related to ever-evolving Sales processes
Ensure the successful delivery of the business automation roadmap and build trusted relationships with internal and external stakeholders
Provide input and oversight on project definition and solution design for requested new features and operational enhancements to internal systems.
Deliver On Schedule, On Budget, and On Scope Projects
Design and build loosely coupled, innovative, agile, and scalable solutions by leveraging existing packages/apps on the Salesforce platform, in-house Products for Quoting, and SKU management; conceptualize new products/solutions to deliver desired business outcomes.
Maintain SLAs and KPIs
Act as the liaison between PM, SalesOps, and occasionally finance, Operations, and the technology organization, to manage business priorities, communicate changes in scope or schedule, and call out risks
Identify tasks and work with the application administrators, integration, and product development team to estimate the delivery of proposed projects/automations.
Prioritize and perform multiple tasks simultaneously
Work independently and collaboratively with a cross-functional team.
Willing to work in overlapping PST hours until 11:30 PM IST
