Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Consultant, Technical Transformation or equivalent
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements
.
Work you’ll do
:
Owns complex deliverables independently, ensuring quality and timelines and Exhibits interest in working across tracks/outside of core skills
Consistently demonstrates SME skills within their area of expertise and proactively identifies potential risks and come up with mitigation plans - Performs solution reviews and/or process/code reviews effectively & independently
The Team
:
Our Sales & Service team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e., Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.
Qualification
Must Have Skills/Project Experience/Certifications
4 years of overall Salesforce experience
2+ years of hands-on experience with Salesforce Billing / Revenue Cloud Billing
Strong understanding of Quote-to-Cash (Q2C) lifecycle
Experience with:
• Salesforce CPQ
• Orders, Order Products, and Amendments
• Billing Schedules, Invoicing, Payments, and Credits
Strong Salesforce configuration skills (Flows, Process Automation, Approval Processes)
Experience with Apex, SOQL, and Lightning Components (hands-on or good understanding)
Integration experience using REST/SOAP APIs, Middleware (MuleSoft preferred)
Strong understanding of subscription-based and usage-based billing models
Excellent communication and stakeholder management skills.
Good-to-Have Skills
Experience with Agentforce Revenue Cloud Billing
Salesforce Certifications (any of the following preferred):
• Salesforce CPQ Specialist
• Revenue Cloud Consultant
• Salesforce Platform Developer I/II
Experience in Telecom, Media, SaaS, or Subscription-based business models
Experience working in Agile/Scrum delivery models
Education:
BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
Bengaluru/Hyderabad/Pune/Chennai
S&S Hashtag- #S&S2027
