#DFO&I2027
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Senior Consultant, Managed Services o
r equivalent
As a Senior Consultant at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.
Work you’ll do:
Integrate and learn from talented colleagues who specialize in core domains.
Adopt a growth mindset and invest in expanding your understanding of Deloitte’s integrated solutions and marketplace offerings.
Develop skills within a portfolio representing the unification of diverse, globally recognized brands and businesses—an exciting opportunity for career advancement.
Leverage opportunities for career development through exposure to unified, enterprise-level platforms and solutions.
Collaborate with cross-functional teams—including architects, developers, QA, and business stakeholders—to deliver holistic solutions.
Engage in requirement gathering, solution design, and technical decision-making aligned with client business goal
Support post-deployment activities, including maintenance, enhancements, and client communication.
Contribute to innovation and continuous improvement through adoption of best practices and emerging technologies.
Conduct testing, validation, and troubleshooting to ensure functionality and resolve issues.
Deliver high-quality work, ensuring timely completion of tasks and adherence to requirement.
Demonstrate openness and initiative in learning Generative AI (GenAI) technologies, recognizing their importance for innovation and market competitiveness.
Strong focus on data-driven decision-making and use of agile methodologies.
Take ownership of deliverables and proactively identify opportunities for improvement or innovation.
Uphold Deloitte’s values of integrity, client focus, and making an impact that matters.
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Qualifications
Must Have Skills/Project Experience/Certifications:
6-9 years of hands-on experience in Salesforce
Good to Have Skills/Project Experience/Certifications:
Understand functional requirements translate business needs into technical solutions
Designs using standard patterns. Should also be able to communicate this effectively to the team.
Excellent communication, analytical, and problem-solving skills
Analyse and identify gaps in functional/business requirements and should be able to effectively communicate this to both Business and Functional analysts
Experience in configuring core Salesforce modules (Sales Cloud, Service Cloud, or Experience Cloud)
Familiarity with declarative tools (Process Builder, Flows, Validation Rules, etc.)
Solid understanding of data modelling, governance, and security within Salesforce
Should be able to assess the impact on technical designs caused by changes in functional requirements
Should be able to perform independent code reviews and execute unit tests on modules developed
Experience in Salesforce.com Development environments (VS Code)
Knowledgeable in Apex, Visual force, Lightning Components, Lightning Web Components, SFDX
Experience integrating Salesforce with external AI APIs and managing custom AI deployments within CRM processes
Hands-on experience with Salesforce Einstein features, AI-driven insights, and bot configuration
Hands-on experience leveraging Salesforce Agentforce capabilities to drive automation.
Ability to configure and optimize workflows that integrate Agentforce automation with human agent processes.
Certifications
Salesforce Administrator (ADM 201) certification (or equivalent experience)
Salesforce.com Platform Developer certifications
Salesforce.com Domain Certifications
Education:
BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
Bengaluru/Hyderabad/Pune/Chennai
