Primary Responsibilities
Sales Management
Achieve daily targeted number of sales calls with effectiveness
Develop business leads for the Hotel on a weekly basis
Prepare monthly list of accounts to penetrate for the following month
Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
Prepare monthly action plan for main market segment
Perform monthly review account profile on room nights production and average rate
Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts
Update management on VIP arrivals, meet and greet accordingly
Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
Conduct negotiations to achieve the best profit and rates for the Hotel
Attend hotel clients and local community business events to network and maintain high visibility
Update Director of Sales & Marketing on market trends and business leads
Team Management
Interview, select and recruit direct reports
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Other Responsibilities
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Be aware of the hotel fire & life safety/emergency procedures
Perform other reasonable duties assigned by the assigned by the Management
Main Complexity/Critical issues in the Job
Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests
Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed
