Job Title: Sales Manager
Department: Sales and Marketing
Location: Sofitel, Mumbai-BKC
Job Purpose
Within the framework of the sales policy, manage and implement sales and distribution strategy in his business scope (Segment or region) in order to increase the total sales volume and hotel Market Share.
Key Interactions
Internally
DOSM,DOS& Director of Revenue,
Marketing Team
Global Sales Team-Account Managers.
International Sales Coordinators
Externally
Corporate (B to B) clients including procurement, meeting planners, company decision makers.
Wholesalers, Travel Agencies, MICE companies
Primary Responsibilities
•Understanding the global Accor sales strategy and distribution channels
•Being able to translate the strategy into a hotel approach
•Working with various hotel teams to achieve goals
•Collaborating permanently with the Account Managers and hotel teams in order to preserve the “one face to the customer” strategy.
Other Responsibilities
Financial
Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.
Operational
Define and implement the hotel sales strategy in accordance with the country/brand global strategy
Identify business opportunities and ensure clients loyalty in the hotel through the promotion and enrolment to Accor loyalty programs.
Business plan /Analysis
Track, analyse and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.
Team Management
Shadowing new joiners in the Sales Team.
General Duty
Ensure that a “Sales culture & performance” is spread in the hotel, through the participation in Sales & Revenue meetings and regular information provided to the hotel teams
Competencies
Personal
Result Oriented
Proactivity
Analysis / Conceptualization / Strategy
Persuasion
Sense of Relationship
External and internal environment understanding
Customer Focus
Technical
Spoken and written English
Professional experience
Accor sales tools
Excel & PowerPoint
ANAIS
Distribution & Reservation systems
Sales techniques
Expertise in the segment
Knowledge and Experience
Business or Hotel School / University degree
Hotel operational experience is a plus
Minimum 5 years of hotel sales experience
Competencies
Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times
