Sales Coordinator - International Market
Role Summary
The Sales Coordinator - International Market will act as a
central execution anchor
between sales team, and internal functions (production, logistics, marketing, and material management) to ensure
accurate order processing, timely deliveries, and seamless customer support
.
Key Responsibilities
1. Order Management & Execution Control
Ensure accuracy of specifications, pricing, and commercial terms
Coordinate with internal stakeholders (sales, technical, production) for order readiness and approvals
2. End-to-End Order Tracking
Track orders from booking to dispatch readiness
Proactively follow up with production, material, and logistics teams to ensure adherence to committed timelines
3. Sales Support (Pre & Post Sales)
Provide backend support for client inquiries and technical coordination, Ensure timely response and follow-up until closure
Support international sales team with:
Samples coordination
Product collaterals
Presentations and client submission documents
Assist in pre-qualification and tender support activities
4. Inquiry Management & Lead Coordination
Manage inbound global inquiries (website, email campaigns, calls, social platforms)
Assign leads to respective sales managers and track progress until closure
5. Market Intelligence & Database Management
Conduct region-wise market research
Build and maintain structured databases of potential clients, consultants, and projects
Support digital marketing campaigns with targeted data
6. MIS, Coordination & Process Efficiency
Prepare and maintain MIS reports
Collaborate cross-functionally with:
Marketing
Production
Logistics
Material Management
Improve coordination efficiency and turnaround time
Handle multiple tasks with accuracy, speed, and structured follow-ups
8. MIS Reporting & Data Accuracy
Maintain and update MIS reports (order status, pipeline tracking, inquiry conversion)
Ensure accuracy and real-time availability of sales data for management review
9. Cross-Functional Coordination
Work closely with:
Production (capacity & timelines)
Material Management (availability)
Logistics (dispatch planning)
Marketing (global campaigns & collaterals)
Ensure seamless execution and quick issue resolution
10. Process Efficiency & Customer Experience Enhancement
Identify gaps in order processing and coordination workflows
Drive improvements in turnaround time and response quality
Ensure high service standards for international clients and partners
Skills & Competencies
The ability to multitask, work in a fast-paced environment, and meet deadlines.
Well-organized and responsible with an aptitude in problem-solving
Self-motivated, Quick learner & Independent Mindset
Strong analytical and problem-solving ability
Ability to multitask with speed and accuracy
Ability to communicate clearly and people skills
Technical Requirements
Familiarity with
ERP systems
Experience with CRM tools like Zoho CRM, SAP, or Salesforce
Proficient in MS Excel & reporting
Comfortable with
WhatsApp / Business communication tools
Exposure to
AI tools
(preferred)
Experience working with clients from SEA, GCC, USA/Europe market
Qualification
Bachelor’s Degree (any discipline)
5+ years of experience handling same role
Preference will be given to employees from same industry
