Job Description: Process Re-engineering - Revenue Assurance
About Us
Paytm is India's leading mobile payments and financial services distribution company. As a pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them into the mainstream economy using technology.
About the Role (Process Engineering Focus)
The Process Engineering - Revenue Assurance role is focused on designing, optimizing, and implementing robust processes to minimize revenue leakage and enhance operational efficiency within the Finance and Revenue Assurance functions. This role moves beyond standard reconciliation by identifying systemic weaknesses, streamlining controls, and automating operational tasks to ensure the highest degree of revenue accuracy and compliance.
Key Responsibilities
Revenue Assurance Process Optimization
Reconciliation Engineering: Drive the engineering of robust, timely, and automated processes for conducting regular reconciliations of transaction data from multiple sources (e.g., payment gateways, internal platforms, partner systems).
Anomaly Detection: Develop processes for continuously monitoring and analyzing transaction patterns to proactively detect and flag anomalies and discrepancies in revenue streams.
Systemic Leakage Prevention: Design and implement automated controls and processes to prevent revenue leakage and fraud across various platforms and transaction types.
Billing & Invoicing Automation: Ensure the accuracy and efficiency of billing and invoicing processes through process standardization and automation.
Cost-Benefit Analysis: Establish processes for the consistent and accurate analysis of product-wise income versus cost.
Finance Operations Streamlining
Operational Process Flow: Analyze and optimize daily financial operation processes, including payment processing, settlements, and commission/incentive payments.
Control Implementation: Implement and maintain strong internal process controls to manage financial risks associated with digital transactions.
Audit Support: Develop structured processes for supporting internal and external audits efficiently.
Partner Reconciliation Process: Design scalable reconciliation processes with partner banks and aggregators.
Data Analysis and Process Reporting
Data Strategy: Define and standardize how large datasets are analyzed to identify process-related trends and patterns in revenue leakage.
Tool Proficiency: Leverage ERP tools (specifically SAP) and advanced data analysis tools (e.g., Excel, SQL, data visualization tools) to analyze process performance and drive automation.
Performance Reporting: Prepare systematic reports on the performance of revenue assurance and finance operations processes.
Requirements
Education:Qualified CA/ MBA
Experience:Minimum 8-12 years of experience in Revenue Assurance, controllership, or a relevant process engineering role.
Technical Knowledge: Strong knowledge of Revenue Assurance methodologies, Accounting, financial analysis, MIS, reporting.
Tool Proficiency: Proficiency in ERP tools, specifically SAP , and Advanced Excel skills.
Analytical Abilities: MS Excel, Tableau, Power BI, Advanced Recon tools.
Core Skills (Superpowers)
Automation Approach: Tech driven/ Automation to be leveraged for day to day work transactions
Ownership & Initiative:Spotting and owning the end conclusion of identified initiatives, demonstrating full accountability from problem identification through successful implementation.
Cross-Functional Collaboration: Proven ability to drive and ensure cross-functional collaboration works effectively to align process changes across technology, product, and finance teams.
Strategic Thinking: Ability to think systemically and apply a process engineering mindset to complex financial and operational problems.
Accuracy & Precision: Highest standards of accuracy and precision required for process design and implementation.
Communication: Excellent verbal and written communication skills to articulate complex process flows and required changes to diverse stakeholders.
Perks and Benefits
Why Join Us:
A collaborative, output-driven program that brings cohesiveness across businesses through technology.An opportunity to improve the average revenue per use by increasing the cross-sell opportunities.A solid 360-degree feedback from your peer teams on your support of their goals.Respect that is earned, not demanded from your peers and manager.
Compensation:
If you are the right fit, we believe in creating wealth for you. You will be part of India’s largest digital lending story, leveraging 500 million+ registered users and 21 million+ merchants.
