We're looking for a detail-oriented and customer-focused Reservation Executive to join our dynamic team in Jaipur, India. In this role, you'll be the first point of contact for our guests, managing reservations with professionalism, accuracy, and enthusiasm. You'll play a crucial part in creating exceptional guest experiences from the moment they reach out to us, ensuring every booking is handled with precision and care while maximizing our revenue potential.
Manage all room reservation inquiries through phone, email, and online channels in a professional and timely manner
Process bookings, amendments, cancellations, and special requests with accuracy and attention to detail
Maintain comprehensive knowledge of room categories, rates, packages, and hotel services to provide informed recommendations
Build personalized guest experiences by anticipating preferences and communicating relevant information to operational teams
Coordinate closely with Front Office, Sales, and Guest Relations teams to ensure seamless pre-arrival planning and guest satisfaction
Maximize room revenue through effective upselling and strategic reservation management
Handle VIP and special reservations with discretion, accuracy, and exceptional attention to detail
Maintain accurate reservation records and guest profiles in accordance with organizational standards
Respond to guest inquiries with empathy and transparency, resolving concerns efficiently and decisively
Support the team in achieving occupancy and revenue goals through goal-oriented reservation strategies
Ensure all communication reflects professionalism and aligns with our brand standards
Minimum 2 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry
Excellent verbal and written communication skills in English; additional languages are highly preferred
Strong proficiency with hotel reservation systems and booking platforms
Demonstrated ability to multitask effectively in a fast-paced environment while maintaining accuracy
Exceptional organizational and time management skills with strong attention to detail
Proven ability to handle guest requests with professionalism, discretion, and problem-solving capabilities
Solid understanding of revenue management principles and upselling techniques
Flexible schedule availability, including weekends and holidays when required
Strong data entry skills with a commitment to maintaining accurate records
Ability to work collaboratively with cross-functional teams in a supportive and inclusive environment
Customer service orientation with a genuine passion for creating positive guest interactions
Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.
