Summary:
Primarily provides pre-sales technical support for the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation.
Duties & Responsibilities:
Job Description:
The incumbent will enable increased sales and market share in the wireless market segment by providing pre and post-sales
support
to
customers
and
Viavi
teams
for
Viavi
'
s
solutions
for
these
markets in APJ with focus on ORAN and
Mobile
Core
network
(3G/4G/5G)
experiences.
Pre-sales
support
involves
understanding
and
articulating
customer
'
s
challenges,
positioning
of
Viavi
'
s
portfolio
to
address
those
challenges
and
technically
advancing
the
discussions
to
the
point
of
a
commercial
engagement.
Main responsibilities/duties:
Support
field
sales
team
in
advance
of
customer
meetings,
demonstrations,
evaluations,
trade
shows,
etc.
such
as
developing
applications
and
use
cases
that
clearly
demonstrates
the
power
of
Viavi
'
s
products
and
s
olutions,
applying
their
experience
of
ORAN and
Mobile
Core
network
as
a
must
do
focus
to
meet
and
exceed
expectation.
Engage directly and understand regional customer needs and applications, apply the insights to position
Viavi
products to meet customer needs.
Performing demonstrations, proofs of concepts and trials to validate our solution fit to customers
Interoperability testing of
VIAVI
Solutions Wireless and customer equipment.
Work
closely
with
VIAVI
Solutions
product
units,
R&D
teams
and
regional
teams
to
resolve
customers'
technical
issues.
Build and maintain close relationships with key customers.
Customers are primarily located in APJ Region, though some travel to other regions will be required.
Accountabilities will include but not limited to:
Provision
of
customer-facing
technical
support
for
VIAVI
Wireless
Solutions
to
drive
towards
customers'
acceptance
or
preference
for
our
solution.
Conduct
technical
discussions,
demonstrations
and
trials
to
prove
Viavi
'
s
product
benefits
to
customers.
Work
closely
with
both
our
customer
base
and
the
product
development
team
to
qualify
new
features
requested
by
our
customers.
Collection of technical requirements from the customer for future enhancement of the product.
Work
with sales teams to position and develop sales strategies to meet business objectives.
Key Skills/Competencies:
·
Must
have
strong
understanding
of
wireless
technologies
including
ORAN,
4G
/5
G and measurements
related
to
protocol.
·
Good
understanding
of
a
wireless
industry (operators and network vendors)
environment
and
operational
challenges
for
RAN
and
Core.
·
Working knowledge of AI RAN and Ran Scenario Generator – Digital Twin
·
Strong L4-L7 protocol experience with basic understanding
of
L2/L3 experience with knowledge of common routing and
switching protocols would be added advantage.
·
Ability to analyze customer network topologies and ability
to trouble-shoot, identify and solve problems.
·
Knowledge
of
3G
/
4G
/
5
G/ORAN
Network
topologies
and
components
and
procedures.
Knowledge
of
and
experience with real-life customer issues.
·
Knowledge and experience with
Test
Automation through
either TCL, Python, Jenkins would be added advantage, as well as hands on experience in Linux operating system.
·
Strong verbal, written and customer communication skills.
·
Ability to work on own initiative and develop as SME.
·
Work
in
a
sales environment as member of extended sales team.
Qualification and Experience:
·
The successful candidate should possess
a
Degree (BSc/BEng) and
be
able to demonstrate comparable suitable
experience in an Electronic and Communications engineering subject.
·
At least
4
years of working experience in related
industry,
with exposure to 5G ORAN and Core network testing in operator/ network vendor or
lab environments
Understanding of and experience with measuring instruments such as core network testers.
·
Experience
in
Mobile
Core
Service
Provider
and Network Vendor
Environments
-
EPC
and 5G SA
Components
and
procedures for MME,
SGW,
PGW, AMF, SMF and UPF
Other Key Factors:
Excellent trouble-shooting and problem-solving skills; ability to logically analyze technical issues and determine potential
causes.
Possess initiative and
a
positive attitude, able to work
both independently and as
a
team player.
Strong communications skills and strongly customer-oriented.
Willingness to travel frequently to provide solutions support to customers – 50%
Good oral and written communication skills in English.
Pre-Requisites / Skills / Experience Requirements:
