About Company:
Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, Neon Earth, Optamark and North cape. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through ,customization.
While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.
For more about Group Bayport, please visit
Website:
https://groupbayport.com/about-us/
LinkedIn:
https://www.linkedin.com/company/groupbayport/mycompany/
Designation: Refund & Reship (RR) Analyst
Location: Ahmedabad
About the Role
We are looking for an RR Advisor to review and validate refund/reship cases, identify errors, and ensure accurate department tagging to minimize revenue loss.
Key Responsibilities
Validate refund/reship requests as per SOPs
Identify errors and assign correct root cause
Maintain high accuracy in case review and tagging
Highlight recurring issues and trends
Coordinate with internal teams for case clarity
Eligibility Criteria
Minimum
2+ years of experience
in
international customer service BPO
(Voice/Chat/Email) or back-office operations
Good understanding of global customer service processes, SLAs, and quality standards
Basic analytical skills and attention to detail
Working knowledge of Excel/Google Sheets
