REF88476T- Windows Server Support, 10+ years experience, L3/L4 Mumbai-Thane

• Should have total relevant experience of 10+ years • Candidates having both (Windows & Non-Windows) OS knowledge will be added advantages. • Should have good working knowledge of Virtualization Hypervisors along with HCI. • Should have good working knowledge of File & Block Storages. • Should have good grasping power and willingness to learn and acquire knowledge about the technologies they might have not worked upon, however it called for. • Should been managing a team of at least 8-10 personnel across 24x7 Operations. • Should have managed large/enterprise datacenter with more than 1500+ physical servers along with other devices • Knowledge of cloud services on Public cloud (AWS, Azure), IaaS, PaaS platform • Should have basic understanding about Networking Components and its functionality. • Should be well versed with Audits (PCI, ISO, SOX, SAS70, HIPAA etc) along with VA Mitigations. • Should be able to architect technology designs (On-premise & Cloud) • Ability to work on Linux hardening, patching. • Knowledge of logging, monitoring, alerting systems. • Should have ability to identify and improvise the process in function. • Should have knowledge about some scripting language • Should possess good troubleshooting skills and resolve issues quickly. • Preferably from the BPO industry which has 24x7 Operations. • Should be able to manage pressures and handle tasks accordingly. • Should be very dynamic & enthusiastic in work. • Should be in tandem with the technology changes. • Understanding of ITIL Framework and its implementation in support. • Managing Escalations, available on severity calls during service degradations. • Mentoring Shift Engineers (24x7 Operations) • Ready to work in shift or off hours whenever required • Ability to create template based doc. Such as SOPs, RCA • Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management. • Maintaining and updating infrastructure design/build document sets • Should have worked under ITIL Framework. • Automate the mundane tasks. Basic Academic Qualification • Bachelors of Engineering any stream w/ 10+ Yrs of relevant experience. • Bachelors in Science with Technology such as Bsc.IT w/ 10+ Yrs of relevant experience. • Certification on any Technology or Multiple Technology will be added advantage. • Managing Escalations • Mentoring Shift Engineers • Ready to work in shift or off hours whenever required • Ability to create template based doc. Such as SOPs, RCA • Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management. • Maintaining and updating infrastructure design/build document sets • Should have worked under ITIL Framework. • Automate the mundane tasks.