• 10+ Yrs of overall experience
• 6+ yrs of relevant experience in cloud.
• Should have a good verbal and written communication.
• Expertise on Virtualization Hypervisors, Google, AWS, Azure cloud.
• Expertise on premises to cloud management.
• Maintaining and updating infrastructure design/build document sets
• Should have worked under ITIL Framework.
• Experience on multiple cloud and on premises technology, good hands-on experience on Windows, Active Directory, networking, security, and troubleshooting
• Should have good working knowledge of Virtualization Hypervisors. VMware, Hyper-V would be preferred ones.
• Create infrastructure estimate and cost management.
• Should have good grasping power and willingness to learn and acquire knowledge about the technologies they might have not worked upon, however it called for.
• Should have worked in AWS and azure services such as - VPC, EC2, S3, ELB, Firewall etc,
• Should have worked in AWS and Azure services such as Vnet, VMs, Resource groups, Load balancers, Storage. Etc.
• Ensure all Service Desk tickets are resolved within WNS agreed SLA.
• Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management.
• Escalate calls to the next level as & when required to the respective Backend teams and SMEs and follow up to its closure with a complete resolution.
• Provide accurate shift handovers.
• Rotational shifts (including night)
• Coordination with external vendor for the Issue resolution and solution optimization.
Must – AWS, AZURE and google cloud management and security, migration, access management, manage high availability, DR strategy, cost saving. Advantage – cost management, Audit management, documentation, and automation.
Qualifications
BE, BSC, MSC, Graduate
Bachelor from any stream
