Who We Are
Welcome to
TELUS Digital
— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of
TELUS
, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
India Hybrid:
Our team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity . This role will be located in Noida.
The Opportunity
Join our dynamic Global Talent Operations team as a Recruitment Operations Specialist for a 6-month contract and become an integral part of our talent acquisition engine. You'll be responsible for managing and optimizing our recruitment systems, processes, and data, ensuring we have the tools and insights needed to achieve our hiring goals in an agile and ever-evolving landscape.
Responsibilities
Process Management & Improvement
Manage referral programs and support recruitment velocity through talent mapping, sourcing, and various operational tasks
Document processes and best practices
Develop and conduct training for TA team and interviewers on systems and interview best practices
Analyze candidate feedback and metrics to enhance recruitment processes
Systems & Data Management
Ensure data accuracy across ATS and HRIS platforms
Maintain system hygiene and resolve technical issues
Create and manage communication templates for candidates and interviewers
Troubleshoot and resolve issues related to interview tools including access, video conferencing, calendar management, and more
Qualifications
3+ years in Talent acquisition, recruitment coordination, or similar roles
Analytics and reporting capabilities
Global tech/digital product company background in TA Coordination or Operations
Experience with ATS and scheduling software (Ashby highly preferred)
Strong organizational and prioritization abilities
Excellent communication skills across all organizational levels
Problem-solving mindset with attention to detail
Proficiency in G-Suite
Demonstrated ability to handle ambiguity and change
