<div class="content-intro"><p><strong>About Payoneer</strong></p>
<p>Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p>
<p>By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p><strong><span data-contrast="auto">Reporting to</span></strong><span data-contrast="auto">: Local Team Lead (Team lead reporting to Quality of service Team lead- HQ)</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>
<p><strong><span data-contrast="auto"> What you’ll be spending your time on: </span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>
<ul>
<li><span data-contrast="auto">Evaluate KYC representatives' ticket handling through systematic review of customer interactions, documentation accuracy, and adherence to regulatory requirements, to ensure compliance with established standards, policies, and procedures</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Identify trends, patterns, and recurring issues in KYC service delivery through detailed audit analysis</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Provide constructive feedback to KYC representatives and their managers based on audit findings</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Maintain audit documentation and contribute to the development of audit criteria and methodologies</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Is this you?</span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>
<ul>
<li><span data-contrast="auto">Organized and methodic</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Great communicator and collaborator</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Comfortable providing constructive feedback to others</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Analytical thinker</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Show ownership</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Thrive in an independent set up</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Proficient in MS Office</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">For this role you also need to have:</span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>
<ul>
<li><span data-contrast="auto">Solid experience in KYC </span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Excellent English (spoken and written)</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Strong time management skills</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Strong team collaboration skills</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Have you done this kind of stuff?</span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>
<ul>
<li><span data-contrast="auto">1 year+ in your current position</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Be in accordance with the productivity and quality expectations of your team</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">High Quality in your handling</span> <span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
</ul>
<p><strong>Not a must but an advantage:</strong></p>
<ul>
<li>Additional languages</li>
</ul><div class="content-conclusion"><p><strong><span data-contrast="auto">The Payoneer Ways of Working</span></strong><span data-ccp-props="{"335559738":240,"335559739":0}"> </span></p>
<p style="line-height: 1;"><strong><span data-contrast="auto">Act as our customer’s partner on the inside</span></strong><span data-ccp-props="{"335559739":0}"> <br></span><em><span data-contrast="auto">Learning what they need and creating what will help them go further.</span></em><span data-ccp-props="{"335559739":0}"> </span></p>
<p><strong><span data-contrast="auto">Do it. Own it.</span></strong><span data-ccp-props="{"335559739":0}"> <br></span><em><span data-contrast="auto">Being fearlessly accountable in everything we do.</span></em><span data-ccp-props="{"335559739":0}"> </span></p>
<p><span data-ccp-props="{"335559739":0}"><strong><span data-contrast="auto">Continuously improve</span></strong> <br><em><span data-contrast="auto">Always striving for a higher standard than our last.</span></em> </span></p>
<p><strong><span data-contrast="auto">Build each other up</span></strong><span data-ccp-props="{"335559739":0}"> <br></span><em><span data-contrast="auto">Helping each other grow, as professionals and people.</span></em><span data-ccp-props="{"335559739":0}"> </span></p>
<p style="line-height: 1;"><span data-contrast="auto"><span data-teams="true">If this sounds like a business, a community, and a mission you want to be part of, apply today.</span></span></p>
<p><em>We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</em></p></div>
