It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!
So what does a
Quality
Manager
really do? Think of yourself as a champion for operational excellence. You will closely monitor program metrics, provide insights and analysis, offer recommendations, and help manage the implementation of service and process improvement programs and efforts. Your contribution will help ensure program metrics and service level requirements for
quality
are met consistently. You will also take the lead in conducting
quality
audits, report on findings, and propose new systems and policies for continuous improvement. Consider yourself a consultant to stakeholders, a mentor and guide to Teams, and an important asset to our passionate pursuit for
quality
.
Imagine yourself going to work with one thing on your mind: you are responsible for your program’s achievement of performance objectives, ensuring consistency and
quality
in all customer interactions. As you tackle new tasks for the day, you know that it will lead to one thing: raising the bar for our
quality
operations to produce ridiculously impressive outcomes.
As a
Quality
Manager
, you will leverage on your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You must be highly motivated by the opportunity to effect change and bring these plans to fruition.
So do you have what it takes to become a
Quality
Manager
?
Requirements:
At least three (3) years of experience in
quality
management
in a BPO environment
Excellent communication and presentation skills
Knowledgeable in performance data
management
and analysis
We need someone with strategic capability, expert competency in problem solving, and a strong drive for results and excellence. Someone who can cultivate effective and productive business relationships to resolve outstanding
quality
issues in collaboration with other
Quality
Assurance leaders.
About Us
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
https://www.taskus.com/careers/
.
