Roles and Responsibilities
● Call monitoring throughout the shift for the production floor. Do a fixed number of daily audits and ensure 1:1 feedback closure with the advisors.
● To prepare quality related reports using Google Sheets and Google documents and maintain a quality dashboard.
● Assist in the development of the new hires and existing production floor advisors in the process by call monitoring/observation, conducting training on telephonic etiquettes, soft skills, various dispositions and sales techniques..
● Taking On the Job Training (OJT) sessions & responsible for their performance
● Maintain Shift-Brief Records during team huddles & end-of-the-day meetings
● QA will be expected to prepare the SOP , take calls, and demonstrate selling and Objection handling scenarios.
● QA will also be responsible for conducting refresher training delivery to existing advisors on the production floor.
● Working experience of preparing dashboards using Pivots and publishing quality reports using google studio /Google sheets
Desired Candidate Profile
● Graduate with minimum 1 year of experience in auditing sales calls.
● Excellent Hindi, One regional language and English communication skills.
● Exceptional presentation and training skills.
● Yellow belt trained or certified
● One who has working knowledge on Google sheets and has published all kinds of quality reports.
● Effective feedback skills.
● Work flexibility - Open to work 6 days a week at HSR location Bangalore location
