Overview
Seasoned
Contracts & Commercial Process Transformation Expert
to lead end-to-end process standardization and transformation across the Quote-to-Cash (QTC) and Sales value chains. This role drives high-priority, cross-functional initiatives to simplify, harmonize, and optimize processes, ensuring scalability, compliance, and operational excellence. The expert will partner with leadership and global stakeholders to design future-state processes, implement digital solutions, and embed a culture of continuous improvement.
This position requires up to 20% travel.
SUPERVISION:
Report into GPO/GBS Process Management
Responsibilities:
Process Design & Optimization
Lead the design and implementation of standardized processes across the QTC and Sales lifecycles, mainly Contracting and involving Quote -to-Invoice, lead-to-close, billing and dispute resolution.
Streamline interdepartmental handoffs to reduce manual touches and improve scalability.
Collaborate with stakeholders to define unified and optimized process taxonomies, service delivery models, and performance metrics.
Transformation & Change Leadership
Steer enterprise-wide transformation programs, shaping stakeholder-aligned future states for inventory, contracts, and sales processes.
Facilitate workshops and Lean/Six Sigma sessions to identify gaps, determine & implement solutions, drive adoption, and embed continuous improvement.
Lead change management efforts, including communication plans, training, and reinforcement of new processes and tools.
Technology Enablement
Support ERP (SAP S/4HANA), Sales and Contract tools and Microsoft Dynamics
Microsoft Dynamic Implementations by translating business requirements into optimized process solutions.
Partner with Technology and Operations teams to enhance digital tools, ensuring visibility, automation & AI, and data-driven decision-making.
Governance & Compliance
Maintain and govern process documentation, ensuring adherence to global standards and policies.
Implement controls to mitigate risks related to contracts, revenue recognition, and customer obligations.
Ensure audit readiness and compliance across Contract Management and sales operations.
Performance & Reporting
Define, monitor, and report on KPIs to assess process effectiveness, scalability, and project success.
Provide insights to leadership on trends, risks, and opportunities for improvement.
Leadership & Capability Building
Mentor process analysts and coach teams in continuous improvement and project management methodologies.
Build organizational capability to sustain operational excellence and transformation momentum.
Qualifications
Bachelor’s degree in business administration, Finance, Accounting, Economics, Marketing, or Supply Chain; advanced degree preferred.
8–12 years of experience in QTC, Contract Management, sales operations, or process transformation within a global business environment.
Proven track record in leading cross-functional initiatives, process optimization, and digital transformation.
Strong knowledge of ERP and Sales and Contract tools ,SAP S/4HANA and Microsoft Dynamics
Familiarity with Lean Six Sigma, BPMN, or other process design frameworks; certification (Green/Black Belt, PMP, PRINCE2) is a plus.
Experience in shared services or Global Business Services (GBS) environments preferred.
Strong analytical, communication, and stakeholder management skills, with the ability to influence across functions and levels.
Desired Attributes
Strategic thinker with a process-driven mindset and ability to drive tactical execution.
Skilled at balancing compliance, efficiency, and scalability.
Comfortable in fast-paced, cross-functional environments.
