About Olyv
Olyv is India’s fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro entrepreneurs, micro-merchants and middle/lower-income salaried individuals. Our platform also offers digital gold savings, credit health products, among others.
Headquartered in Bengaluru, Olyv was conceived in 2017 with a mission to provide financial inclusion to the underserved market. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 4 Cr+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 19,000 pin codes across India. Olyv's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. Olyv has been recognized nationally and internationally for its efforts at Google’s Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.
QA (Customer Delight Team)
Responsibilities:
Monitor and evaluate Chat & Email (100+ per day) to ensure quality standards are met.
Identify areas of improvement and provide actionable feedback to agents.
Prepare and share weekly/monthly quality reports.
Collaborate with training and operations teams to implement process improvements.
Conduct calibration sessions, quality sessions, dip checks, TNI, BQM, CSAT & DSAT analysis to ensure consistency in evaluations.
Assist in updating quality guidelines and audit forms based on business needs.
Prepare dashboards and review performance metrics regularly.
Skills & Requirements:
1–3 years of experience in a QA role, preferably in fintech or banking.
Strong analytical and communication skills; fluency in
Hindi and English
is a must.
Graduation in any stream.
Attention to detail and a proactive approach to problem-solving.
Familiarity with QA tools, CRM systems, and dashboard preparation.
Strong knowledge of Excel is a must.
