Project Management & Customer Success – MetalCloud

Project Management & Customer Success – MetalCloud Company Vision: NowPurchase is transforming the $140B Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world—be it transportation, construction, or machinery. NowPurchase is a rich, digital marketplace where metal manufacturers (foundries + steel plants) can procure high-quality raw materials (scrap, pig iron, ferroalloys, additives, nodularisers) in a trusted manner. Our technology enables manufacturers to optimize processes, ensuring higher productivity and resilience. We currently serve 250+ factories nationwide and are expanding rapidly across India. Job Description Position: Project Management & Customer Success Executive Experience: 1–3 Years Location: Kolkata & Pune Qualification: Bachelor’s degree in engineering, Business, or related field Working Type: Office Role Description: We are hiring Project Management & Customer Success Executives to manage customer relationships post go-live—focusing on adoption, renewals, and upsell opportunities. They will act as the primary point of contact for customers, ensuring business value realization while contributing to account expansion. Key Responsibilities: 1.    Onboarding & Adoption •    Own implementation of the software at the factory •    Support go-live transitions and workflow alignment •    Conduct training across plant teams •    Drive consistent product adoption and best practices 2. Customer Engagement, Renewals & Growth •    Manage customer relationships end-to-end •    Own renewals and retention targets •    Drive upsell/cross-sell opportunities •    Demonstrate ROI and business impact 3. Monitoring & Retention •    Track adoption, usage, and customer health •    Identify churn risks and take corrective actions •    Enable customers to become self-sufficient 4. Cross-Functional Collaboration •    Work with Sales & Product teams •    Share customer insights for product improvement What the Role Looks Like •    Engage with customers through calls, training sessions, and site visits •    Drive product adoption by guiding teams on best practices •    Monitor customer health, usage trends, and identify adoption gaps •    Proactively resolve issues and reduce dependency on support •    Manage customer relationships end-to-end •    Own renewals and ensure timely retention of accounts •    Identify and drive upsell/cross-sell opportunities •    Collaborate with Sales & Product teams •    Track progress and ensure customer outcomes are met Desired Attributes: •    1–3 years in Project Management, Customer Success / Account Management (B2B SaaS preferred) •    Bachelor’s degree in engineering, Business, or related field •    Experience in onboarding, training, and adoption •    Exposure to renewals, upselling, or account growth •    Strong communication and stakeholder management skills •    Willingness to travel to customer sites •    Familiarity with CRM or customer analytics tools •    Experience managing multiple or enterprise accounts Compensation & Benefits: Compensation: As per industry standards Accidental Insurance   Leave Policy: As per company norms Hiring Process: Screening & HR Discussion Interview with Hiring Managers Mettl Assessment Final Interview Round Offer Rollout & Feedback