Serve APAC proserve customers
Newfold
Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Markmonitor and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
We have an awesome opportunity for you to start a career in technology and design! We are looking for a passionate, tech-savvy, problem-solving, and customer service-focused individual to join our Professional Services Call Center Specialist team. We will train you to become a website guru who will consult with and
assist
customers through
utilizing
your creativity and customer service skills. As a Professional Services specialist, your success within the role allows you to help small businesses achieve their goals.
What
you’ll
do & how
you’ll
make your mark:
Positively
impact
small businesses' ability to grow & thrive
Communicate with customers via
inbound
and outbound
call center (15-20 calls/day) focused on
a high level
of customer satisfaction
Support clients using your knowledge, design experience, and other creative assets
Take the time to understand our customers’ goals and challenges, consult
options
and make recommendations to enhance their design/marketing strategy
Ability to thoroughly listen, understand and
assist
each customer to resolve their needs
Identify
and troubleshoot technical issues to best support our customer’s online presence
Openly accepts and incorporates qualitative feedback
Participates in cross-functional team meetings to improve processes
Who you are & what
you’ll
need to succeed:
Graduate of
Bachelor's degree in Information Technology
, Business, Communications, or related field.
At least
2
-
3
years
of customer experience in a BPO setup (required)
Broad technology experience (preferred)
Knowledge of internet, social
media
and/or small business (preferred)
Excellent written communication skills
Amazing customer service skills
Ability to type 40 words per minute (WPM).
Basic understanding of Microsoft Word,
Outlook
and Excel.
Detail-oriented, problem solver, and dynamic
Strong conflict resolution, critical thinking and troubleshooting skills
Must be able to multi-task and work well in a fast-paced environment
A great attitude paired with a love for design and troubleshooting
You have a powerful desire to learn web-based technologies
You enjoy interacting with diverse groups of people, both internal/external customers
Why
you’ll
love us:
Work-life balance.
Our work is thrilling and meaningful, but we know balance is key to living well
.
We celebrate one another’s differences.
We’re
proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on
important issues
and provide learning and development opportunities for all employees.
We have 2
5
+ affinity groups where you can network and connect with
Newfolders
globally
.
Where can we take you?
We’re
fans of helping our employees learn
different aspects
of the business,
be
challenged with new tasks,
be
mentored, and
grow
their careers. Unfold new possibilities with #teamnewfold!
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
