Role: Product Support Engineer
Experience: 2-5years
Location: Remote due to Jamaican working hours(7:30pm - 4:00am)
Summary:
Excellent Communication Skills using English
ITIL V3 Foundation
Production of service documentation
Client Service Management Exposure
Interpersonal Skills
Experience of development & delivery of Service Improvement Plans
Experience of working with Mission Critical applications
Knowledge of the various technologies used to deliver services
Experience of using call tracking/Management system
Exposure to following is not mandatory but would be beneficial:
Windows/UNIX/Linux environments
Solaris Servers
Java programming
Uniface
Ensemble
Microsoft .net
SQL
Oracle
jetnexus
Javascript
HTML
Active MQ
Docker
Excellent Communication Skills required.