Product Support Engineer

<div class="p-rich_text_section">Product Support Engineer</div> <div class="p-rich_text_section">Bengaluru, Karnataka</div> <div class="p-rich_text_section">&nbsp;</div> <div class="p-rich_text_section"><strong data-stringify-type="bold">Atomicwork</strong>&nbsp;is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.<br>We’re looking for&nbsp;<strong data-stringify-type="bold">an</strong>&nbsp;<strong data-stringify-type="bold">experienced Product Technical Support Engineer</strong>&nbsp;to join our team and help us build our modern service management platform. This is a position based out of our&nbsp;<strong data-stringify-type="bold">Bangalore office</strong>. We offer competitive pay to employees and practical benefits for their whole family.<br>If this sounds interesting to you, read on.</div> <div class="p-rich_text_section"><br><strong data-stringify-type="bold">What you’ll do (responsibilities)</strong><br>We’re looking for experienced individual contributors who’ve worked on large-scale products before, and we expect you to ramp up quickly and help us launch our products.</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Helping customers troubleshoot and resolve technical issues through various channels.</li> <li data-stringify-indent="0" data-stringify-border="0">Providing solutions or workarounds for technical issues.</li> <li data-stringify-indent="0" data-stringify-border="0">Keeping detailed records of support cases and solutions.</li> <li data-stringify-indent="0" data-stringify-border="0">Explaining technical issues and solutions clearly to non-technical users.</li> <li data-stringify-indent="0" data-stringify-border="0">Working with other technical teams to resolve complex problems.</li> <li data-stringify-indent="0" data-stringify-border="0">Testing new features and updates and providing feedback.</li> <li data-stringify-indent="0" data-stringify-border="0">Overseeing system performance and performing routine maintenance.</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold">What we’re looking for (qualifications)</strong><br>We do not require any formal qualifications, but we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility towards their work.</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Experience:</strong>&nbsp;3-5 years of experience in a technical support role, preferably within the SaaS industry.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Technical Skills:</strong>&nbsp;Strong understanding of web technologies (HTML, CSS, JavaScript), APIs (REST, SOAP), and database management (SQL).</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Scripting:</strong>&nbsp;Familiarity with shell scripting in linux or windows power shell.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Cloud Computing:</strong>&nbsp;Knowledge of cloud platforms such as AWS or Azure and understanding of how cloud infrastructure supports SaaS products.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Problem-Solving:</strong>&nbsp;Demonstrated ability to analyze complex technical issues and develop practical solutions under pressure.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Customer Focus:</strong>&nbsp;Strong customer service orientation with a passion for delivering high-quality support and fostering positive customer relationships.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Communication Skills:</strong> Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely.</li> </ul> <h3><strong>What we offer (compensation and benefits)</strong></h3> <p>We are big on benefits that make sense to you and your family.</p> <ol> <li> <p><strong>Fantastic team</strong>&nbsp;—the #1 reason why everybody joins us.&nbsp;<strong>‍</strong></p> </li> <li> <p><strong>Convenient offices&nbsp;</strong>— well-located offices spread over five different cities.<strong>‍</strong></p> </li> <li> <p><strong>Paid time off</strong>&nbsp;— Unlimited sick leaves and 15 days off every year.</p> </li> <li> <p><strong>Health insurance</strong>&nbsp;— comprehensive health coverage upto 75% premium covered.<strong>‍‍</strong></p> </li> <li> <p><strong>Flexible allowances&nbsp;</strong>— with hassle-free reimbursements across spends.<strong>‍‍</strong></p> </li> <li> <p><strong>Annual outings</strong>&nbsp;— for everyone to have fun together.</p> </li> </ol> <h3><strong>Why we are different (culture)</strong></h3> <p>As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.</p> <ul> <li> <p><strong>Agency:&nbsp;</strong>Be self-directed. Take initiative and solve problems creatively.</p> </li> <li> <p><strong>Taste:&nbsp;</strong>Hold a high bar. Sweat the details. Build with care and discernment.</p> </li> <li> <p><strong>Ownership:&nbsp;</strong>We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.</p> </li> <li> <p><strong>Mastery:&nbsp;</strong>We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.</p> </li> <li> <p><strong>Impatience:&nbsp;</strong>We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.</p> </li> <li> <p><strong>Customer Obsession:&nbsp;</strong>We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.</p> </li> </ul> <h3>What next (applying for this role)</h3> <ol> <li> <p>Click here to get started with your application.</p> </li> <li> <p>Answer a few questions about yourself and your work.</p> </li> <li> <p>Wait to hear from us about the next steps.</p> </li> </ol>