Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
Learn our AI powered Ads products like AIMax, PMax, and Ads Platforms.
Troubleshoot complex technical product issues and apply deep product expertise to solve technical customer issues and escalations.
Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
Minimum qualifications:
Bachelor’s degree or equivalent practical experience.
5 years of experience troubleshooting technical issues for internal/external partners or customers.
Experience in either system design or reading code (e.g., Java, C++, Python).
Preferred qualifications:
Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
8 years of experience with data analysis and SQL/MySQL.
8 years of experience in a customer-facing role.
8 years of experience in operations management (i.e. process improvement, operational reviews, optimizing workflows, etc).
8 years of experience working with Unix or Linux operating systems/commands.
