About This Role
We're looking for a Product Manager to own the product roadmap for Plum — from defining what gets built to ensuring it ships and lands well with customers. You'll sit at the intersection of technology, design, sales, and customer care, and be responsible for the full lifecycle of product features: discovery, prioritisation, development, and launch.
This is a hands-on role suited to someone with 2–5 years of product management experience in a product company, who is comfortable working across both technical and business contexts.
What You'll Do
Product Strategy & Roadmap
Define and maintain the product roadmap, balancing customer needs, business value, and development capacity
Develop business cases for new features, including feasibility analysis, addressable market, SWOT assessment, and estimated costs
Research competitive offerings in the market and use insights to inform prioritisation decisions
Discovery & Requirements
Engage with customers regularly to surface problems, validate assumptions, and translate findings into product direction
Write clear functional, technical, and design specifications that development and design teams can act on
Work through ambiguity and make prioritisation calls with incomplete information
Delivery & Launch
Drive features through development, coordinating across engineering, design, and QA to keep work unblocked
Define launch plans and success criteria for new features
Track adoption post-launch and respond to bugs or gaps in collaboration with the relevant teams
API & Technical Collaboration
Partner with engineering to define and review API contracts, ensuring product requirements translate accurately into technical specifications
Evaluate API capabilities and constraints as an input to roadmap and integration decisions
Sales Enablement
Help articulate the value proposition of your product areas for the sales team
Contribute to and review sales documentation that supports the selling process
What We're Looking For
2–5 years of product management experience in a product-led company
Hands-on experience working with APIs — either defining requirements for API products or collaborating closely with engineering on API design and documentation
Domain experience in one or more of: rewards, gift cards, e-commerce, payments, or fintech
Demonstrated ability to write clear product requirements and drive them through a development process
Experience working cross-functionally with engineering, design, sales, and support teams
Comfort with both technical conversations and business-level discussions
Strong written and verbal communication skills
Nice to Have
Experience across multiple domains within rewards, gift cards, e-commerce, payments, and fintech
Exposure to CMS, iPaaS, or integration products
What Makes You a Strong Fit
You move between strategic thinking and detailed specification without losing either
You hold your own in technical discussions — including API-level conversations — while staying focused on user and business outcomes
You build credibility with engineers and designers through clarity and follow-through, not authority
You treat customer feedback as signal, not noise, and know how to weight it against other inputs
You stay calm when priorities shift, and help the teams around you do the same
Why This Role Matters
Product managers at Plum shape what gets built, how it gets positioned, and whether it actually works for customers. This role has direct influence over the roadmap and the quality of execution behind it. The decisions made here affect the product's competitiveness and the experience of every customer using Plum.
Why Join Us
Work directly with technology, design, sales, and customer care teams in a cross-functional setup
Report to the Head of Product Development with visibility into product-level decisions
Own a meaningful slice of the roadmap from day one
Operate in a domain — rewards, gift cards, and commerce — where the product surface is broad and the problems are real
Join a team that values clear thinking and execution over noise
