Product Consultant

Title - Product Consultant Location - Vashi, Navi Mumbai Shift - Night The Group: The Information Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group’s product management, product development, and service teams collaborate with our Client Solutions group to help provide clients with relevant products and bundled solutions. Role: In this role, you will join a group of personable, dynamic, and technology-savvy individuals that interact with Morningstar customers. You will expand your knowledge of Morningstar products and data, while playing an essential role in our mission of putting investors first. We offer a competitive compensation package, great vertical and lateral growth opportunities for employees who are willing to learn and consistently display exemplary levels of performance. This position is based in our Mumbai office. Responsibilities: Manage inbound client calls in addition to emails of clients from USA and Canada  Provide live assistance to customers for troubleshooting any technical issues with Morningstar software  Learn and develop expertise in our data, products and services to assist clients. Stay current on recently released software enhancements. Provide customer feedback to our product management teams. Proactively educate customers on beneficial features of Morningstar products Requirements:  Male candidates only owing to US shifts only / shifts commences at 7:30 PM India time  A bachelor’s degree (non-technical only) is preferred – technical graduates need not apply  An interest in the investment industry  Excellent written and spoken language skills with a neutral accent  Analytical skills  Proficiency with Windows-based applications  Flexibility, patience and positive attitude to assist clients  Previous experience in a customer service or international call centers would be preferred  Exceptional candidates without relevant prior experience may be considered Morningstar is an equal opportunity employer Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues. I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity How to Apply for a Job at Morningstar Step 1 When you find a position you're interested in, click the 'Apply' button. Please fill out this form completely, attaching your resume and cover letter in the approved format. Read the job requirements carefully and make sure to attach writing or design samples as required. Applicants must submit their resume and other information through our corporate website to be considered for a job at Morningstar. No phone calls, please. Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from Morningstar will contact you to set up a date, time, and location. Be prepared for a rigorous interview process. To make sure you're a good fit for Morningstar and we're a good fit for you, we'll schedule time for you to meet with multiple staff members at all levels of the company. Expect to return for multiple interviews as part of the process. A representative from Morningstar will contact you with the results of your interview—either with a job offer or to let you know our plans for the position. Applicants With Disabilities Who Need Accommodation Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 312 384-3900 or email AskHR@morningstar.com and let us know the nature of your request and your contact information. Please note: We only accept calls from applicants who need accommodation related to a disability. Please, no calls with unrelated questions or requests. Please be sure to include the title and location of the open position you’re interested in when you leave a message. US Applicants: Morningstar is an E-Verify program participant. Learn more: This Organization Participates in E-Verify (English) This Organization Participates in E-Verify (Spanish) Right to Work (English) Right to Work (Spanish) EEO is the Law Pay Transparency Notice Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.