WHAT YOU GET TO DO
Facilitate training courses in both live and on-line environments
Design and develop need-based L&D programs to support the business
Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training
Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management
Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions
Manage and develop project plans and timelines
Contribute to training process improvements and participate in other projects as needed
Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs
Contributes to process improvements and innovation in the L&D function
Attend any client mandated trainings
Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.
Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.
Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group.
Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership.
Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.
Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario
WHAT ABOUT YOU?
Minimum 2+ years of strong knowledge in US Mortgage Origination Services
Should be a Graduate in any discipline
Should have sound understanding of MS Office
Should have strong verbal and written communication skills.
Should have good people management skills
Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business
Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
Should have the ability to work under stringent timelines and pressure
Be a team player and act in accordance with the organization’s code of conduct at all times.
PERKS OF WORKING AT ALTISOURCE
Prosperity
Competitive base salaries - we believe the top talent deserves the top dollar!
401k plans with company matching – we want to empower you to foster your career, and prepare for retirement
Good Health
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Flexible Spending Account
Life insurance, short-term, and long-term disability
...And
Happiness!
Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year
Free snacks, drinks and coffee
Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
Opportunities for you to join our community service initiatives, including Habitat for Humanity
Are you up to the challenge? Apply today!
Got a question? Contact our Talent Acquisition Team at
working
@altisource.com
.
At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate
against any employee or applicant for employment
on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status
.
