Lead cross-functional design sessions and utilize Gemini to architect detailed service blueprints and process maps, driving the re-engineering of end-to-end customer journeys.
Create data-motivated business cases that articulate problem statements, propose solution Business Requirement Documents (BRDs), and expect Return on Investment (ROI) to secure stakeholder buy-in.
Partner with process owners, product managers, and strategy teams to translate business needs into process improvement initiatives.
Act as a key influencer to drive organizational alignment and guide teams through the implementation of process transformations.
Design and implement measurement systems by defining Key Performance Indicators (KPIs) and control plans to track process health and sustain improvements.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
8 years of experience in program or project management, or managing cross-functional or cross-team projects.
8 years of experience in process engineering, business transformation, Artificial Intelligence (AI)/automation strategy, or a related operational field.
Experience in end-to-end workflow re-engineering, including the use of service blueprints and process mapping to manage organizational change.
Preferred qualifications:
Experience with leveraging quantitative and qualitative analysis to diagnose systemic issues, perform root cause analysis, and identify fundamental process transformations.
Experience with architecting end-to-end process models, including process maps, customer journey maps, and service blueprints to re-imagine workflows.
Experience with applying emerging technologies, such as AI and automation to build user-centric workflows.
Ability to execute a portfolio of transformation projects, navigate ambiguity from conception through implementation.
Excellent stakeholder management skills, with the ability to secure buy-in and drive organizational alignment across priorities.
