At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
TTEC Digital is seeking an experienced and enthusiastic Senior Developer specializing in Genesys Cloud CX (formerly PureCloud) and related Contact Center solutions.
In this role, you will function as a core member of the Development team across all phases of the project lifecycle including Design, Build, Deploy, and Support. You will develop web and Windows services, APIs, and applications integrating with CRM systems, databases, and third-party platforms.
Key Accountabilities
• Translate business and technical requirements into scalable application solutions
• Collaborate with Project Managers and clients to define and refine application requirements
• Design and develop integrations between Genesys Cloud and backend CRM/database systems
• Develop and maintain core PureCloud handlers and integrations
• Conduct unit, functional, and integration testing for stability and reliability
• Deploy and implement applications in client environments
• Maintain and support existing applications, troubleshoot issues, and implement enhancements
• Monitor system errors and participate in on-call rotations
• Handle TAC/Engineering escalations as required
• Update customer environments based on configuration changes
• Ensure project delivery within scope, budget, and timelines
• Provide technical mentoring to CCaaS developers and QA analysts
• Participate in technical interviews and hiring recommendations
• Accurately forecast utilization and consulting revenue
• Lead ongoing technical training and skill development initiatives
• Demonstrate professionalism while representing the organization to clients and vendors
Technical Expertise
• Deep expertise in Genesys Cloud CX (PureCloud) development
• Experience with Genesys Engage / Cloud / Multi-Cloud platforms
• Strong understanding of Contact Center domain and CCaaS architectures
• Application architecture and system integration expertise
• Strong troubleshooting and escalation handling skills
• Experience integrating CRM systems, databases, and third-party APIs
• Knowledge of system hardware/software troubleshooting
Competency
Personal
• Strong interpersonal and communication skills
• High energy, integrity, and ownership mindset
• Strong problem-solving and prioritization ability
• Self-motivated and results-driven
Leadership
• Ability to lead and mentor a team of developers and QA engineers
• Gain credibility with customers and stakeholders
• Provide guidance on complex and sensitive assignments
• Lead by example
Operations
• Ability to manage multiple projects simultaneously
• Deliver high-quality output within timelines and budgets
• Strong customer-focused mindset
• Ability to forecast and manage utilization effectively
Technical Communication
• Ability to clearly communicate complex technical concepts
• Proficient with Microsoft Visio and Office tools
Technology Stack
Genesys Engage / Genesys Cloud / Multi-Cloud platforms – Primary
XML, SOAP, REST, JavaScript, JSON, HTML – Primary
Contact Center Domain Knowledge – Primary
Microsoft Development Platform – Desired
.NET Framework 4.5 & Above – Desired
SQL Database Management – Desired
Education, Experience and Certification
• Bachelor’s degree in Computer Science, Business, or related field
• 3+ years of relevant experience as a software developer (5+ preferred for Senior level positioning)
• Strong experience with .NET Framework
• Professional experience with integration services (XML, SOAP, REST, TCP/IP, JavaScript, JSON, HTML)
• Deep understanding of application architecture and data modeling
• Proven hands-on experience with Genesys Cloud (PureCloud) development platform
• Optimistic, energetic, and self-driven work approach
