What you’ll do:
Technical Architecture & Strategy
Define and own the
long-term technical architecture
, making critical
build vs. buy decisions
to ensure systems remain
resilient
as the platform scales
10x
Platform & Infrastructure
Design and build
core infrastructure services
and
microservices
that serve machine learning, frontend, and platform teams
Business Alignment
Align technical architecture with business goals, ensuring
engineering velocity
,
system reliability
, and
infrastructure costs
directly support customer acquisition, retention, and time-to-market
Hands-on Engineering
Write
high-performance
, clean, and maintainable
production-grade code
across the stack (K8s, Python, Golang, Postgres etc.)
Cross-functional Execution
Drive and deliver
business-critical engineering outcomes
in close collaboration with cross-functional engineering teams
Engineering Culture
Mentor senior engineers, champion
engineering excellence
, and foster a culture of
rapid, impact-driven innovation
Ownership & Initiative
Identify critical system and business gaps proactively, propose solutions, align stakeholders, and drive execution with a
high degree of ownership
Experience in leveraging or critically thinking about how to integrate
AI into work
processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Experience
15+ years
of software engineering experience with a demonstrated progression into
Principal or Sr. Staff Engineer
capacity at a
high-growth tech company
or
top-tier AI lab
Technical Proficiency
Strong
hands-on coding ability
with deep
design thinking
, capable of driving both
code-level execution
and
system-level architecture decisions
. Proficiency in any programming language with ability to adapt —
K8s, Python, Golang, Postgres
and
data lakes
preferred
Distributed Systems
Proven experience in
distributed systems
—
performance, scalability, latency, optimization
, and monitoring
Commercial Mindset
Demonstrated ability to connect engineering decisions to
business outcomes
such as
latency improvements
, driving
margin efficiency
, and enabling
rapid product feature launches
High Agency
Self-driven with
strong ownership
, ability to identify system and business gaps, propose solutions, align stakeholders, and execute at
startup pace
Product & AI Mindset
Experience integrating or evaluating
AI tools
and workflows in engineering processes and decision-making
Good to Have
Open Source
Contributions to major
open-source AI
or
infrastructure projects
Startup Experience
Prior experience working closely with
Product and Growth teams
in an
early-stage startup
environment
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
globaltalentss@servicenow.com
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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