Define & drive print platform modernization: Own the multi-year roadmap for evolving Windows printing. Develop the vision for a unified, modern print experience that spans legacy Win32 and modern UWP apps, reducing fragmentation and complexity for users and developers. Align plans with Windows Core OS strategic initiatives (e.g. security, simplified user experiences, cloud integration) and get leadership buy-in for major architectural changes (such as deprecating legacy components, introducing new platform capabilities). Modernize & unify the print user experience: Lead efforts to replace legacy print dialogs and tools with a single, consistent and intuitive print UI across Windows applications. Work closely with engineering teams and key partners to implement and validate such features, ensuring that Windows matches or exceeds competitor platforms in print quality and performance. Establish and track quality metrics (print success rates, error rates, performance benchmarks) and drive continuous improvements to the print to reduce print failures, shorten print times, and enhance overall reliability. Lead the transition to a driverless printing ecosystem: Spearhead the phase-out of legacy printer drivers in favor of Windows' IPP-based print driver and modern standards. As a people manager, provide clear guidance and mentoring to build a strong team culture and drive consistent performance. You will also work with industry bodies (like Mopria Alliance) to ensure broad compliance with industry print standards. Engage directly with top printer OEMs (HP, Canon, Brother, Epson, Xerox, etc.) to encourage Print Support App (PSA) adoption and gather feedback and address their feedback to improve functionality. Bachelor's Degree AND 8+ years experience in product/service/program management or software development. OR equivalent experience AND people management experience. Proven Product/Program Leadership: 8+ years of program management experience (or equivalent leadership in product development) with a track record of delivering complex, cross-team projects in the software or hardware/Device space. Demonstrated ability to drive a vision from concept to ship, managing multi-release roadmaps and making data-driven decisions at a Principal PM level. Technical Depth in Platforms/Hardware: Strong understanding of operating systems, drivers, and device technologies. Ability to quickly grasp technical details in areas like print drivers, network protocols, cloud services, and security. Experience with Windows OS components or enterprise software development is a plus. Cross-Functional Collaboration: Excellent skills in leading cross-team initiatives and influencing without direct authority. Comfortable coordinating work across multiple engineering teams (shell/UI, device driver development, cloud services) and with external partners (hardware OEMs, ISVs). Able to build strong relationships and drive consensus in a complex, matrixed environment. User Experience & Design Sense: Passion for creating intuitive, cohesive user experiences. Familiar with modern UX design processes; capable of working with design and research teams to reinvent long-standing UI flows (like print dialogs) for simplicity and consistency. Empathy for end-users and IT admins, ensuring solutions address real-world needs (usability, accessibility, manageability). Excellent Communication: Outstanding written and verbal communication skills. Proven ability to articulate strategy and technical concepts clearly to diverse audiences - from engineering teams to executives to external partners. Analytical & Data-Driven: Proficiency in using data and metrics to define success and measure progress. Experience with telemetry analysis, A/B experimentation, customer feedback loops, and quality dashboards. Strong problem-solving skills and a mindset of continuous improvement, using data to pinpoint issues and validate the impact of fixes or new features. Bachelor's Degree AND 12+ years experience in product/service/program management or software development. OR equivalent experience. 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
