SAPRO Overview
SAPRO is a mission driven organization, with goals of revolutionizing the public accounting, audit, and tax industries while building better futures for our people, clients, and our global community. SAPRO serves three key audiences – our people, clients, and our communities.
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Job Description
SAPRO India is seeking a seasoned and hands-on Practice Head – Tax to lead and scale SAPRO India’s Tax Service Line, delivering U.S. tax advisory and compliance services in a service delivery model. This role requires both strategic oversight and day-to-day involvement across client delivery, people leadership, and practice growth.
The ideal candidate will have deep experience servicing U.S.-based clients, particularly CPA firms, and bring a strong understanding of tax delivery in a professional services or outsourcing setup. The role demands someone who is not only technically proficient, but also commercially sharp and trusted by clients as a value-adding advisor. The candidate must be comfortable getting into detail, resolving complex issues, mentoring teams, and engaging directly with clients and internal stakeholders.
Core Functional Responsibilities
1. Tax Service Delivery & Quality Management
· Lead comprehensive U.S. tax compliance and advisory services, ensuring adherence to client SLAs, KPIs, and regulatory standards.
· Develop and implement robust quality and value management frameworks to enhance service delivery and client satisfaction.
· Stay abreast of U.S. tax laws and regulations, ensuring the team is updated with annual tax changes and compliance requirements.
· Utilize technology and automation tools to streamline tax processes and improve efficiency.
· Drive standardization and continuous improvement across tax workflows, quality controls, and review protocols.
2. Leadership & People Development
· Recruit, train, and mentor a high-performing tax team, fostering a culture of continuous learning and excellence.
· Design and execute comprehensive training programs, including annual tax updates, to enhance team capabilities.
· Lead team structure and workforce planning to ensure scalable delivery capacity aligned with seasonal demand.
· Encourage the adoption of emerging tax technologies and tools to stay ahead in the industry.
· Conduct regular performance evaluations, providing constructive feedback and career development opportunities.
3. Client Success & Relationship Management
· Serve as the primary point of contact for key clients, building and maintaining strong, trust-based relationships.
· Understand client needs and provide tailored tax solutions, positioning SAPRO as a trusted advisor.
· Collaborate with clients to identify opportunities for value addition and service expansion.
· Ensure proactive communication and timely resolution of client queries and concerns.
4. Strategic Planning & Practice Growth
· Collaborate with the Business Line Leader to develop and execute the go-to-market (GTM) strategy and expand the firm's tax service offerings.
· Identify market trends and client needs to inform service development and positioning.
· Monitor practice performance metrics, implementing improvements to drive growth and profitability.
· Represent the Tax Service Line in internal leadership meetings, contributing to overall business strategy.
Success Indicators
· High client satisfaction and retention based on delivery outcomes and responsiveness
· Consistent achievement of KPIs: accuracy, timeliness, compliance, and client NPS
· Scalable and tech-enabled delivery organization aligned with business growth
· A high-performing, agile team with strong technical depth and cross-functional collaboration
· Successful GTM execution and launch of new tax services/products
· Measurable value uplift across client portfolios
· Positive and accountable team culture that fosters engagement and continuous learning
We’re looking for someone who will thrive in this role if they bring:
· Strong understanding of U.S. tax seasons, staffing models, and review frameworks typical of service organizations
· Proven expertise in servicing multiple CPA clients with complex tax needs
· Hands-on experience with direct client engagement, tax delivery challenges, and value upliftment
· Strong grasp of KPI frameworks, value-based pricing, and service optimization
· Minimum 15 years of experience in U.S. tax compliances and minimum 2 years latest experience with a services firm. Enrolled Agent (EA), CPA, or CA qualification required
· Demonstrated ability to train, lead large, cross-functional teams and develop tax delivery capabilities
If the role interests you, please send your profile to india.talent@sapro.com
