About HUDLE:
At Hudle, work is literally play. We are a sports-tech company on a mission to enable 100 million Indians to play active sports as a way of life through a combination of technology and on-ground expertise. Backed by a rapidly growing community and represented by Ajinkya Rahane as our brand ambassador, Hudle is redefining the sports experience across India.
Role:
Player Relations Intern
Location:
Delhi-NCR
Stipend:
₹12,000 – ₹15,000 per month (based on interview performance)
Employment Type:
Internship with potential full-time conversion
Freshers are preferred; however, candidates must possess excellent verbal and written communication skills in English.
About the Role:
We are looking for a proactive and customer-focused Player Relations Intern to join our Customer Experience team. The role primarily involves handling player queries, coordinating with venue partners, resolving booking-related concerns, and ensuring a seamless user experience across the platform.
The ideal candidate should demonstrate strong communication abilities, problem-solving skills, attention to detail, and the capability to manage customer interactions effectively in a fast-paced startup environment.
Key Responsibilities:
Handle player queries related to bookings, cancellations, refunds, rescheduling, payments, and venue-related concerns.
Coordinate with venue partners and internal teams to ensure timely issue resolution.
Manage support tickets through CRM and support tools such as Zoho Desk.
Maintain clear, professional, and empathetic communication across chat, email, and calls.
Track and manage escalations proactively until closure.
Ensure adherence to internal SOPs and operational processes.
Identify recurring operational issues and suggest process improvements.
Support customer satisfaction initiatives and operational efficiency goals
Handle player queries related to bookings, cancellations, refunds, rescheduling, payments, and venue-related concerns.
Coordinate with venue partners and internal teams to resolve user issues within defined timelines.
Manage support tickets through tools such as Zoho Desk and ensure timely resolution.
Maintain clear and professional communication with users across chat, email, and calls.
Track escalations and follow up proactively until closure.
Ensure adherence to internal SOPs and support processes.
Identify recurring operational issues and share feedback for process improvements.
Assist in maintaining high customer satisfaction and operational efficiency.
Requirement & Qualifications:
Strong verbal and written communication skills
Good interpersonal and problem-solving abilities
Ability to multitask and work under pressure
Comfortable using spreadsheets and support tools
Prior internship experience in customer support or operations is an added advantage
Interest in sports and sports-tech is preferred
Learning Opportunities:
During the internship, candidates will gain exposure to:
Customer experience and operations management
Stakeholder and partner coordination
Escalation handling and process management
Startup operations in a fast-paced environment
CRM and customer support tools
Automation systems and workflow management
The growing sports-tech ecosystem in India
Additionally, interns will work closely with experienced professionals and senior management while being part of a sporty and energetic work culture.
Incentives & Benefits:
Internship completion certificate
Monthly Hudle credits worth ₹1,000
Monthly performance-based cash voucher worth ₹2,500 (applicable from Month 2 onwards)
4 earned leaves and 1 casual/sick leave credited every month
Opportunity for full-time conversion based on performance
Exposure to startup culture and growth opportunities
Employee-first work environment
Direct collaboration with senior leadership
Work Schedule:
Rotational shifts between 10:00 AM and 10:00 PM
(8-hour shift including 1-hour break)
Weekend shift window: 7:00 AM – 11:00 PM
(7-hour shift including 1-hour break)
One weekly off between weekdays
Saturday and Sunday: Work From Home
During the 14-day training period, weekly offs will be on weekends
Additional Note:
During the internship tenure, if a candidate is found to be non-proficient or unable to meet role expectations, the internship may be discontinued, with salary paid up to the last working day.
