Summary of Responsibilities:
Reporting to the General Manager & Regional People & Culture Head, responsibilities and essential job functions include but are not limited to the following:
Lead end‑to‑end recruitment and hiring processes, including job postings, applicant tracking (HERO), candidate follow‑up, job offers, background checks, compliance, and onboarding administration.
Administer new hire and employee data across HR systems (HERO), ensuring data accuracy, confidential recordkeeping, and timely processing of employment changes.
Facilitate new hire orientation, onboarding programs, and Heartist culture training to promote engagement, compliance, and brand alignment.
Oversee internal mobility processes, including internal applicants, referral programs, and tracking of referral payouts.
Serve as the technical point of contact for HONO (Attendance Management System) and HERO (Talent Acquisition, Performance Management, and Learning), supporting system implementation, testing, training, audits, and continuous improvements.
Produce HR metrics, corporate and regulatory reporting, and workforce analytics, including turnover, training hours, promotions, wage analysis, and budget planning.
Partner with Finance, Payroll, and leadership teams on annual performance reviews, wage adjustments, merit increases, market surveys, and salary benchmarking.
Ensure full compliance with employment laws and policies, including employee relations matters, investigations, progressive discipline, terminations, unemployment claims, and ethics hotline concerns.
Oversee workers’ compensation, compliances, leave administration etc
Oversee employee benefits administration, including open enrollment, benefit system enrollment, and ensuring colleague understanding of available benefits.
Design, and/or roll out, and facilitate leadership development, diversity & inclusion, discrimination & harassment, and compliance training programs.
Support colleague engagement, wellness initiatives, recognition programs, and cultural events while promoting positive employee relations and open communication.
Assist General Manager in daily department operations, strategic HR initiatives, and cross‑functional projects, serving as a compliance backup as needed.
Knowledge and Experience
Bachelor’s Degree in Human Resources Management / Hotel Management
Minimum 8-9 years of Human Resources Management experience
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Competencies
Strong leadership, interpersonal and negotiation skills
Excellent communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times
"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.
Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."
