**Business Performance & Strategic Planning**
Develop and manage outlet budgets, reviewing revenue and expenditure forecasts monthly and analyzing deviations from business plan goals
Participate in management meetings to review progress toward business objectives and contribute to annual business planning
Design, implement, and measure profit enhancement programs in collaboration with kitchen and marketing departments
Implement and maintain rigorous cost control measures to ensure food and beverage costs, productivity, labor costs, and operating supply expenses remain aligned with budget targets
Prepare and submit comprehensive post-mortem promotion reports to senior management upon completion of promotional activities
**Outlet Operations & Guest Experience**
Conduct daily departmental briefings and handovers to ensure all team members receive pertinent information and understand operational priorities
Supervise team members to ensure all assigned tasks are completed on time and in accordance with departmental standards
Build and maintain strong relationships with guests and regular patrons, personalizing service by remembering individual preferences
Handle guest complaints and comments with tact, empathy, and efficiency, ensuring swift resolution
Manage all administrative responsibilities related to cashier and bar operations while ensuring compliance with company policies
Monitor equipment supply levels, inventory, and maintain departmental communication logbooks to prevent operational disruptions
Conduct regular inspections of the outlet and back-of-house areas to ensure compliance with food and beverage sanitation, hygiene, health, and security regulations
Maintain comprehensive knowledge of all food and beverage services, menu contents, preparation methods, and hotel services
Provide support to other food and beverage outlets during peak times as required
**Experience**
Minimum 3 years of relevant experience in outlet management, food and beverage operations, or similar supervisory capacity
Proven track record of successfully managing P&L statements and achieving business targets
Demonstrated experience in staff recruitment, training, and performance management
Experience with budget planning, financial forecasting, and cost control measures
**Core Competencies**
Strong leadership and interpersonal skills with the ability to inspire and motivate teams
Excellent communication and customer contact skills
Service-oriented mindset with meticulous attention to detail
Ability to perform effectively under stress and in high-pressure situations
Strategic thinking and business acumen with analytical capabilities
Sound decision-making and problem-solving skills
Conflict resolution and vendor management capabilities
Resilience and adaptability in dynamic operational environments
