Role Summary:
Receive and process sales orders accurately and efficiently using the company's sales management system
The role will also require coordinating with the NEC, Invoicing Processing team, collections and credit management team.
Work Experience
Essential:
Strong knowledge of OTC Sales Order operations
Working knowledge of SAP Finance module
Experience in shared services/customer facing environment
Understanding of standard operating procedures
Knowledge of system, applications, operating tools, metrics and excel
Good communication skills, plus good verbal & written presentation skills
Flexibility to work within a high growth, rapidly changing environment
Ability to self-motivate and initiate change
Ability to work with colleagues at all level
Order Processing Responsibilities
Review orders received from Retained Organization (RO) for accuracy as per pre-defined format
Perform technical, commercial and administrative validation on a customer order
Record daily volumes, rejections, exceptions, and quality-checks in timely manner
Enter order details into the system database
Process orders as per standard operating procedure within defined Turn Around Time (TAT)
Coordinate with RO to understand any discrepancies on order details
Create order fulfilment tracker and document relevant details to support order monitoring activities
Primary point of contact for order processing related queries
Respond to queries in a timely and accurate manner
Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs
Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead
Timeliness: Perform order processing tasks as per defined TAT
Accuracy: Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met
Key Skills
Sales order processing and Invoice Creation
Accounts Receivable Ledger Management
Financial Accounting and Reporting
Advanced Excel and Spreadsheet Skills
SAP ERP and Accounting Software Proficiency
Team Player
Education:
Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.
Experience (years):
Executive - Graduate with 2 to 4 years of experience
Sr Executive – Graduate with 4 to 6 years of experience
Relevant Experience:
OTC or Accounts Receivable (Sales Order Processing)
Location:
Mumbai (Airoli) and Bangalore
Working Hours:
8.5 hours/day (Australia Shift)
Role Requirements:
This position currently requires Work from Home during Australia shift as per project needs.
The candidate must be flexible to travel based on business requirements during this period.
There may be a prepone in shift timing, which will be reviewed post-transition.
Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.
