<div class="content-intro"><p><span data-contrast="auto">Established in 2004, </span><strong><span data-contrast="none">OLIVER</span></strong><span data-contrast="auto"> is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">As a part of </span><strong><span data-contrast="none">The Brandtech Group</span></strong><span data-contrast="auto">, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our </span><strong><span data-contrast="none">AI solutions</span></strong><span data-contrast="auto"> enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.</span> </p></div><p><strong><span data-contrast="auto">Role: </span></strong><span data-contrast="auto"><span data-teams="true">ORM & Client Servicing Executive</span></span></p>
<p><strong><span data-contrast="auto">Location: </span></strong><span data-ccp-props="{"134233279":true,"335559739":240}">Mumbai, India</span></p>
<p><span data-ccp-props="{"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">About the role:</span></strong><span data-ccp-props="{"335559739":240}"> </span></p>
<p><span data-contrast="auto">We are currently looking for a <span data-teams="true">ORM & Client Servicing Executive</span> to join our expanding team working with brands across a wide variety of Personal skincare briefs from social media content, video production, strategy and digital assets.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></p>
<p><span data-contrast="auto">What we want to see is a proven track record of driving multiple complex projects forward, a positive and proactive nature and the ability to bring in new business, supporting the Seniors onsite. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and be able to demonstrate yourself as a safe pair of hands on the day-to-day management of clients.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></p>
<p><span data-ccp-props="{"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">What you will be doing:</span></strong><span data-ccp-props="{"335559739":240}"> </span></p>
<ul>
<li><span data-teams="true">Manage and monitor brand reputation across digital platforms, ensuring timely response to customer queries and feedback.</span></li>
<li><span data-teams="true">Handle Online Reputation Management (ORM) by tracking, analyzing, and responding to user interactions across channels.</span></li>
<li><span data-teams="true">Develop and execute ORM strategies to enhance brand perception and proactively address customer concerns across digital touchpoints.</span></li>
<li><span data-teams="true">Day to day contact for Beauty brands providing excellent client service and supporting the onsite U-Studio team.</span></li>
<li><span data-teams="true">Be accountable for the brief, and works with the client to ensure the team has obtained the right information required to begin work on the project.</span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":240,"335559740":259}"> </span></p>
<p><strong><span data-contrast="auto">What you need to be great in this role:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<ul>
<li><strong><span data-contrast="auto">Relevant 1yr experience working with a digital agency on personal skincare brands</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}">Expertise in ORM / Community Management</span></li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"><span data-teams="true">70–80% ORM-driven role: focus on response management and reporting</span></span></li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"><span data-teams="true">Strong Writing Skills: Ability to draft clear, brand-aligned responses</span></span></li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"><span data-teams="true">Social Savvy: Can support copywriting and account management when needed</span></span></li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"><span data-teams="true">Social Listening: Experience in sentiment tracking (Social + Reddit)</span></span></li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"><span data-teams="true">Execution & Reporting: Strong on TATs, trackers, and weekly/monthly reporting</span></span></li>
<li><span data-contrast="auto">Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Proficient in Microsoft Office and other related software.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li>Passion for and inquisitive about AI and new technologies</li>
<li>Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.</li>
</ul>
<p><span data-contrast="auto">Req ID:</span><span data-ccp-props="{}"> 16478</span></p>
<p class="p1"><span style="color: rgb(236, 240, 241);">#LI-SP1 #LI-Onsite</span></p><div class="content-conclusion"><p><span data-contrast="auto">Our values shape everything we do:</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be</span><strong><span data-contrast="auto"> Ambitious</span></strong><span data-contrast="auto"> to succeed </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be </span><strong><span data-contrast="auto">Imaginative</span></strong><span data-contrast="auto"> to push the boundaries of what’s possible </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be </span><strong><span data-contrast="auto">Inspirational</span></strong><span data-contrast="auto"> to do groundbreaking work </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be </span><strong><span data-contrast="auto">always learning and listening</span></strong><span data-contrast="auto"> to understand </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be </span><strong><span data-contrast="auto">Results-focused </span></strong><strong> </strong><span data-contrast="auto">to exceed expectations </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be </span><strong><span data-contrast="auto">actively pro-inclusive and anti-racist</span></strong><span data-contrast="auto"> across our community, clients and creations </span> <br></p>
<p><em><span data-contrast="auto">OLIVER,</span></em><em> </em><em><span data-contrast="auto">a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. </span></em> <span data-ccp-props="{}"> </span></p>
<p><em><span data-contrast="auto"> OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.</span></em></p></div>
