Position:
APPLICATION SUPPORT_SERVICE DESK
Experience:
6 months - 2 year
Educational Qualification:
BCA/MCA
Job Location:
Noida
Shift
:
UK Shift & UK calendar will be followed
Mode of Working
:
Work from Office
Primary Skills:
Excellent verbal and written communication skills.
Providing first level support through taking calls and handling the resulting incidents or Service Requests.
Job Description:
Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
Comfortable with UK working / holidays Comfortable working in UK shifts.
Strong customer service focused approach and Excellent phone etiquette.
Willing to work on support environment.
Decent Problem diagnosing and analytical skills.
Excellent verbal and written communication skills.
Understanding of business intelligence tool and reporting (Standard, Modified and Live reports)
Experience on any Financials modules (GL,AP, Purchasing ,AR, Order Management ,FA,CM ) as a functional.
Total Experience Expected: 02-04 years
BCA/MCA
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
