Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture,through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level
: Analyst, Technical Transformation or equivalent
As an experienced Analyst at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines.
Work you’ll do:
Configure/custom build user stories, unit test, document design and deployment.
Support story estimation using guidelines. Gradually pick up more complex stories; maintain defined velocity.
Ensure quality via thorough unit testing and code coverage.
Follow project coding best practices. Learn/adopt firm tools; build rapport with onshore teams.
Understand pipeline setup and DevOps procedures. Manage time for meetings and prep work.
Learn/adopt new tech stack features; understand limitations.
Learn basics of Agentforce/GenAI modules and their configuration within Salesforce.
The Team:
Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
2+ years of hands-on consulting and/or relevant industry experience
Should have project experience in implementing following modules:
Oracle Sales Performance Management, Incentive compensation, Quota management Territory management, Sales Planning,Quota Planning,Forecasting, Account Planning
Implementation knowledge of any other peripheral Oracle modules would be added advantage
End to End knowledge of Sales processes (Opportunity/Leads/Customer management/Service Requests)
Object Customizations using Application composer or Page composer
Implementing Security and management of roles, users and hierarchy
Should have thorough knowledge of integration with external systems/applications
Integration knowledge on Oracle Suite of products such as Oracle CPQ, Order management systems, Customer Data Management and Oracle Marketing Cloud
Proficiency in groovy scripting is a must
Experience in building analytics BI reports, analysis, infolets and dashboards
Experience in data migration from legacy/other systems via data load or batch jobs is a must.
Experience in Setup implementation tasks and setup migration
Knowledge of OIC/Middleware systems, REST API, XML, SOAP UI & webservices
Design and create Compensation Plans based on Client’s compensation structure
Integrate and Import data into the application (ICM)Setup Payment options (plans and Group) and Targets (Goals)
Setting up complex classification rules, formulas, flexfields, Roles and Security
Deep Understanding of Oracle Sales and Service Cloud Architecture
Understanding of Digital Customer Service is an advantage
Experience participating in AGILE, Waterfall scrum sessions
Understanding of relational database theory
Education
:
BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location
:
Bengaluru/Hyderabad/Pune/Chennai
