Total Experience: 04-06 years
Location: Chennai (Siruseri)
Mode of work: Hybrid (3 days to office every week)
Shift Timing: UK Shift
Must Have:
Oracle 11i functional support experience, requirement analysis, incident handling, functional testing, UAT support, documentation, stakeholder coordination, and a strong understanding of ERP business processes.
Good to Have:
Experience in Finance modules (AP, AR, GL, FA, EBS Taxation), integration knowledge, month-end support, release validation, basic SQL knowledge, and RCA experience.
Key Responsibilities
Provide functional support for Oracle 11i and R12/ Oracle E-Business Suite applications.
Understand business requirements and translate them into functional solutions.
Analyze incidents, identify gaps, and provide functional resolutions or workarounds.
Coordinate with business users to understand issues and clarify requirements.
Prepare functional specifications for enhancements, changes, and bug fixes.
Support SIT, UAT, and post-deployment validation activities.
Work closely with technical teams for issue fixing, interface support, and enhancement delivery.
Perform data validation and business process verification during testing and production support.
Support month-end, quarter-end, and year-end business activities.
Prepare support documents, process flows, user guidance, and KT materials.
Ensure adherence to incident, problem, and change management processes.
Participate in release activities and ensure smooth implementation of functional changes.
Required Skills and Experience
4+ years of experience in
Oracle 11i / Oracle E-Business Suite functional support
.
Strong understanding of
Oracle 11i ERP business processes
.
Experience in handling
functional incidents, service requests, and requirement analysis
.
Good knowledge of Oracle 11i modules such as
Finance, Procurement
on project need.
Experience in preparing
functional specifications
and coordinating with technical teams.
Hands-on experience in
SIT, UAT, and functional validation
.
Good understanding of
interfaces, data flow, and business process dependencies
.
Experience in
production support
and business user coordination.
Basic knowledge of
SQL
for data validation and issue analysis.
Strong communication, documentation, and stakeholder management skills.
Understanding of
ITIL processes
such as incident, problem, and change management.
Ability to work independently and support cross-functional teams.
Good-to-have skills
Experience in
Oracle Finance modules
like AP, AR, GL, FA, CM, EBS Taxation.
Exposure to
month-end / year-end support
activities.
Knowledge of
integration touchpoints
with external systems.
Experience in
release support
and post-production validation.
Functional RCA experience for recurring issues.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
