#S&S2027
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level
: Lead Business Transformation Architect
As a Lead Business Transformation Architect/
Specialist Master at Deloitte Consulting, you will oversee the technical delivery of enterprise-scale software solutions, lead cross-functional and global teams and mentor junior members. You will collaborate to understand functional requirements, support sales and proposal efforts, and drive end-to-end project delivery, including estimation and planning, to ensure successful outcomes
Work you’ll do:
Own Oracle CX solution architecture across the Lead-to-Cash journey: define integration model between Sales, CPQ, Order Management, and Financials; resolve cross-module architectural conflicts; maintain architecture decision log
Architect Oracle CDM strategy: design enterprise customer data model, define account & contact hierarchy governance, implement party merge and deduplication frameworks, establish golden record policies, and align CDM structure across CX Sales and ERP pillars
Lead Oracle CPQ architecture for complex product and pricing environments: configuration models, constraint rule frameworks, multi-tier pricing waterfalls, and approval matrices at production scale
Design OIC integration architectures using canonical data models: integration pattern selection, error handling, idempotency controls, environment governance, and quarterly update resilience
Architect Oracle AI enablement with data readiness validation: Sales AI opportunity scoring, Oracle Digital Assistant deployments, Fusion Analytics KPI workbooks, and OCI Generative AI integration evaluation
Lead multi-workstream delivery Programs: own the delivery plan, manage onshore and offshore teams of 4–10, track dependencies, and report Program status to steering committees
Manage VP-level client stakeholder relationships independently: lead architecture review boards, present solution designs, facilitate UAT governance, manage escalations
Define and enforce configuration governance: review and approve solution designs produced by Specialist Seniors, maintain architecture standards, assess customization vs. Oracle-native trade-offs
Own quarterly Oracle release management: release note assessment, regression test governance, customization inventory maintenance, and Oracle Support escalation management
Contribute to Oracle CX business development: author solution architecture sections of RFP responses, present at proposal orals, co-develop industry solution plays with Specialist Leaders
Mentor Specialist Seniors: structured design reviews, deliberate stretch assignments, and module ownership development
The team:
Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
9–12 years of enterprise technology consulting experience, with 6+ years focused on Oracle CX Cloud implementations
Led at least two full-cycle Oracle CX implementations as the architect of record — from discovery through go-live — with direct accountability for solution design across at least three modules
Oracle CDM architecture experience: enterprise customer data model design, account & contact hierarchy governance, party merge and deduplication framework design, data quality rule configuration, and cross-pillar master data alignment
Oracle CPQ Cloud architecture experience: configuration model design, constraint rule authoring, pricing waterfall definition, and approval workflow configuration in production environments
Oracle Integration Cloud (OIC) architecture experience: canonical data model design, integration pattern selection, error handling architecture, and multi-environment governance
Functional fluency across commercial operations: territory management, quota setting, incentive compensation mechanics, partner deal registration, and revenue forecasting
Experience designing and activating Oracle Fusion Data Intelligence or Oracle Analytics Cloud solutions for CX: pre-built workbooks, augmented datasets, executive dashboards
Demonstrated track record leading multi-workstream Oracle CX Programs ($2M–$5M TCV) with onshore and offshore delivery teams
Proven ability to manage VP-level stakeholder relationships independently: architecture review boards, steering committee presentations, escalation management
Working knowledge of Oracle Cloud licensing: ULA structures, module tiering, user license types, and architecture implications of licensing decisions
Bachelor’s degree in computer science, Information Systems, Engineering, or related field, or equivalent practical experience
Good to Have Skills/Project Experience/Certifications:
Active Oracle certifications:
Oracle CX Sales Implementation Professional
Oracle CPQ Cloud Implementation Professional
Oracle Fusion Service Implementation Professional
Oracle Fusion Field Service Implementation Professional
Oracle CPQ experience in high-volume B2B environments requiring deliberate architectural mitigation for configuration performance or pricing scale
Oracle CX Sales experience in implementing L2C projects involving account, opportunity management along territory and other key Sales capabilities
Oracle CDM experience in a multi-org or global deployment: cross-business-unit data governance, master hierarchy alignment across Oracle Fusion pillars, data stewardship operating model design
Exposure to Oracle Eloqua or Responsys: lead scoring model design, nurture Program architecture, CRM bi-directional sync governance
Experience with Oracle Field Service: workforce management configuration, routing algorithm tuning, mobile app deployment
Familiarity with Oracle Digital Assistant: intent model design, entity extraction, channel integration, and live agent handoff
Experience leading a CRM displacement Program (Salesforce, SAP CRM, or Microsoft Dynamics to Oracle CX), including migration strategy and business case development
Industry depth in Manufacturing, Life Sciences, or Financial Services
Prior consulting experience at a Big 4 or Tier 1 Oracle partner
Education
:
BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location
:
Bengaluru/Hyderabad/Pune/Chennai
